by Harlene | Oct 10, 2017 | Dealers, HR, HR Policies
I’ve worked with a number of clients regarding their Dealer Management Systems (DMS) and I’m surprised at what I find at times. I’m even shocked at times at the level of access given to employees who have absolutely no need for the level of access they’ve been given....
by Harlene | Oct 10, 2017 | Dealers, HR, HR Policies
I get asked about once each week for advice on building a sales compensation plan. This is an area, for some reason, dealers are always tinkering with. As you might guess, I am absolutely not a proponent of frequent sales compensation plan changes – even a change to...
by Harlene | Oct 10, 2017 | Dealers, HR
Recently, an applicant submitted a resume for a position we had open for a client. We reviewed the resume and wished to continue moving forward with the applicant, so we sent an email requesting an application be completed. His response was to complete every space...
by Harlene | Oct 10, 2017 | Dealers, HR
Many dealer conversations are nearly identical. They all state they would expand their business immediately if only they could find the right people. They all recognize that the key to the success of their business lies in their people. What they often don’t see is...
by Harlene | Oct 10, 2017 | Dealers, HR
Many dealers have employees who are the equivalent of pickpockets and many of the pickpockets are working hard at taking money from the dealer’s profits. Some are intentional about it and some are just taking advantage of YOUR poor policies and procedures because it’s...
by Harlene | Oct 9, 2017 | Dealers, HR
Oftentimes when working with clients to fill positions in their store I ask “What’s your store culture like?” I’m not asking to pass judgment on it, I’m asking because to find the right person for your store it’s best to understand your store culture. Culture is the...
