10 Security Check-up Basics
I’ve worked with a number of clients regarding their Dealer Management Systems (DMS) and I’m surprised at what I find ...
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5 Steps to Hire Right: Part 1
The key to the success of any business is simple; it’s about hiring the right people to be in the ...
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5 Steps to Hire Right: Part 2
3. Screening and Testing Applicants Screen the resumes for skill set matches. Look for accomplishments and increases in responsibilities. Then ...
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8 HR Policies You Need to Review Now: Part 2
#5 Retaliation In workplace violence, we covered how to report, but when it comes to workplace violence, having a policy ...
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8 HR Policies You Need to Review: Part 1
Human resource management is getting harder and harder all the time. It used to be as simple as making sure ...
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8 Steps to Clarify Your Dealership Training Needs: Part 1
Every day in dealerships sales teams conduct Customer Needs Analysis. You attempt to understand what the customer needs in a ...
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8 Steps to Clarify Your Dealership Training Needs: Part 2
First, let’s recap the first 6 steps to a successful training needs analysis in your store: Compile a list of ...
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Are you Attractive? – Getting an Opportunity at Talent
Unless you have been hiding out in another country oblivious to your business you already know there is a serious ...
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Are Your Employees Pick Pocketing Profits?
Many dealers have employees who are the equivalent of pickpockets and many of the pickpockets are working hard at taking ...
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Avoid Sales Compensation Plan Surprises
I get asked about once each week for advice on building a sales compensation plan. This is an area, for ...
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Changes in Recruiting to Find the Right Seat
Recently, an applicant submitted a resume for a position we had open for a client. We reviewed the resume and ...
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Clarifying Your Dealership Training Needs
Dealers call me to help them find a “great manager” - GM, GSM, Controller, Service Mgr. This is normally followed ...
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Dealership Culture: Avoid the Stomach Ache
Oftentimes when working with clients to fill positions in their store I ask “What’s your store culture like?” I’m not ...
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Do’s and Dont’s of Resume Writing
Here are some things to include and others to avoid ensuring you are viewed as a viable candidate for potential ...
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Finding Talent Using CMETRICS: Part 1
Just in the last three years, I’ve reviewed nearly 20,000 resumes and have lost track of the number I’ve reviewed, ...
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Finding Talent Using CMETRICS: Part 10
CMETRICS are not data points on a chart. I won’t be boring you with big data or complex theories. The ...
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Finding Talent Using CMETRICS: Part 2
Last week I covered the underlying reasons of why the retail automotive tenure at termination is so low. To recap, ...
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Finding Talent Using CMETRICS: Part 3
CMETRICS are not data points on a chart. I won’t be boring you with big data or complex theories. The ...
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Finding Talent Using CMETRICS: Part 4
CMETRICS are not data points on a chart. I won’t be boring you with big data or complex theories. The ...
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Finding Talent Using CMETRICS: Part 5
CMETRICS are not data points on a chart. I won’t be boring you with big data or complex theories. The ...
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Finding Talent Using CMETRICS: Part 6
CMETRICS are not data points on a chart. I won’t be boring you with big data or complex theories. The ...
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Finding Talent Using CMETRICS: Part 7
CMETRICS are not data points on a chart. I won’t be boring you with big data or complex theories. The ...
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Finding Talent Using CMETRICS: Part 8
CMETRICS are not data points on a chart. I won’t be boring you with big data or complex theories. The ...
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Finding Talent Using CMETRICS: Part 9
CMETRICS are not data points on a chart. I won’t be boring you with big data or complex theories. The ...
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FLSA Cost: Pay Me Now or Pay My Attorney Later
According to PACER, the number of lawsuits filed over wages continues to rise as seen in the chart below, which ...
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How Do You Define a “Good” Employee?
Working with clients to find personnel usually means hearing the inevitable phrase, “I want a good one.” How do you ...
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Human Resources 101: Before You Fire
Dealership owners and managers wear many hats including human resources director. They are often faced with a decision to fire ...
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Making Wise Decisions
Be Resourceful During Slow Times The decision to slash personnel may have the biggest long-term impact on many dealerships and ...
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Managing the Unmanageable
If anyone had told an auto dealer a few years ago that the greatest threat to their business was a ...
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Marketing to Potential Employees
Change the perception of what it means to work in the retail automotive industry. Marketing to your customers is a ...
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Minimize HR Headaches with a Discipline Policy
We hate to discipline our children but we know it’s in their best interest to do so. We do our ...
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Stop Punishing Your Staff
Sentencing your sales staff to an afternoon in front of the TV or computer is no way to motivate them ...
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The Elements of a Team
Do you have the right mix? There are two common questions I'm asked about teams. The first, “How do you ...
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The People Factor – Managing by the Numbers
When economic conditions change and sales drop off, dealers often start reviewing items they previously spent little time on. One ...
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Training: Stop Wasting Money on New Hires
You’ve just hired a new employee. You have no formal training program in place in the dealership for this position, ...
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Understanding the Role of the Business Development Manager (BDM)
Essential tools at the BDM’s disposal for success and good leadership toward the team goals include a clear understanding of ...
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What Does Turnover Really Cost?
Many dealer conversations are nearly identical. They all state they would expand their business immediately if only they could find ...
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Why Can’t I Hire Good People?
The words vary from client to client, but the sentiment is the same each time the phone rings. Why can’t ...
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Why I Love Working in Automotive: Josh Elswick
While most eighteen-year-olds are busy adjusting to college classes or figuring out what they want to do in life, Josh ...
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Why I love Working in Automotive: Trena McGill
Growing up, Trena McGill was immersed in the automotive industry; her father owned a body shop, and her mother was ...
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