10 Security Check-up Basics
I’ve worked with a number of clients regarding their Dealer Management Systems (DMS) and I’m surprised at what I find ...
Read More
Read More
5 Steps to Hire Right: Part 1
The key to the success of any business is simple; it’s about hiring the right people to be in the ...
Read More
Read More
5 Steps to Hire Right: Part 2
3. Screening and Testing Applicants Screen the resumes for skill set matches. Look for accomplishments and increases in responsibilities. Then ...
Read More
Read More
8 HR Policies You Need to Review Now: Part 2
#5 Retaliation In workplace violence, we covered how to report, but when it comes to workplace violence, having a policy ...
Read More
Read More
8 HR Policies You Need to Review: Part 1
Human resource management is getting harder and harder all the time. It used to be as simple as making sure ...
Read More
Read More
8 Steps to Clarify Your Dealership Training Needs: Part 1
Every day in dealerships sales teams conduct Customer Needs Analysis. You attempt to understand what the customer needs in a ...
Read More
Read More
8 Steps to Clarify Your Dealership Training Needs: Part 2
First, let’s recap the first 6 steps to a successful training needs analysis in your store: Compile a list of ...
Read More
Read More
Are Your Employees Pick Pocketing Profits?
Many dealers have employees who are the equivalent of pickpockets and many of the pickpockets are working hard at taking ...
Read More
Read More
Avoid Sales Compensation Plan Surprises
I get asked about once each week for advice on building a sales compensation plan. This is an area, for ...
Read More
Read More
Changes in Recruiting to Find the Right Seat
Recently, an applicant submitted a resume for a position we had open for a client. We reviewed the resume and ...
Read More
Read More
Clarifying Your Dealership Training Needs
Dealers call me to help them find a “great manager” - GM, GSM, Controller, Service Mgr. This is normally followed ...
Read More
Read More
Dealership Culture: Avoid the Stomach Ache
Oftentimes when working with clients to fill positions in their store I ask “What’s your store culture like?” I’m not ...
Read More
Read More
Do’s and Dont’s of Resume Writing
Here are some things to include and others to avoid ensuring you are viewed as a viable candidate for potential ...
Read More
Read More
Finding Talent Using CMETRICS: Part 1
Just in the last three years, I’ve reviewed nearly 20,000 resumes and have lost track of the number I’ve reviewed, ...
Read More
Read More
Finding Talent Using CMETRICS: Part 10
CMETRICS are not data points on a chart. I won’t be boring you with big data or complex theories. The ...
Read More
Read More
Finding Talent Using CMETRICS: Part 2
Last week I covered the underlying reasons of why the retail automotive tenure at termination is so low. To recap, ...
Read More
Read More
Finding Talent Using CMETRICS: Part 3
CMETRICS are not data points on a chart. I won’t be boring you with big data or complex theories. The ...
Read More
Read More
Finding Talent Using CMETRICS: Part 4
CMETRICS are not data points on a chart. I won’t be boring you with big data or complex theories. The ...
Read More
Read More
Finding Talent Using CMETRICS: Part 5
CMETRICS are not data points on a chart. I won’t be boring you with big data or complex theories. The ...
Read More
Read More
Finding Talent Using CMETRICS: Part 6
CMETRICS are not data points on a chart. I won’t be boring you with big data or complex theories. The ...
Read More
Read More
Finding Talent Using CMETRICS: Part 7
CMETRICS are not data points on a chart. I won’t be boring you with big data or complex theories. The ...
Read More
Read More
Finding Talent Using CMETRICS: Part 8
CMETRICS are not data points on a chart. I won’t be boring you with big data or complex theories. The ...
Read More
Read More
Finding Talent Using CMETRICS: Part 9
CMETRICS are not data points on a chart. I won’t be boring you with big data or complex theories. The ...
Read More
Read More
FLSA Cost: Pay Me Now or Pay My Attorney Later
According to PACER, the number of lawsuits filed over wages continues to rise as seen in the chart below, which ...
Read More
Read More
How Do You Define a “Good” Employee?
Working with clients to find personnel usually means hearing the inevitable phrase, “I want a good one.” How do you ...
Read More
Read More
Human Resources 101: Before You Fire
Dealership owners and managers wear many hats including human resources director. They are often faced with a decision to fire ...
Read More
Read More
Making Wise Decisions
Be Resourceful During Slow Times The decision to slash personnel may have the biggest long-term impact on many dealerships and ...
Read More
Read More
Marketing to Potential Employees
Change the perception of what it means to work in the retail automotive industry. Marketing to your customers is a ...
Read More
Read More
Minimize HR Headaches with a Discipline Policy
We hate to discipline our children but we know it’s in their best interest to do so. We do our ...
Read More
Read More
Stop Punishing Your Staff
Sentencing your sales staff to an afternoon in front of the TV or computer is no way to motivate them ...
Read More
Read More
The Elements of a Team
Do you have the right mix? There are two common questions I'm asked about teams. The first, “How do you ...
Read More
Read More
The People Factor – Managing by the Numbers
When economic conditions change and sales drop off, dealers often start reviewing items they previously spent little time on. One ...
Read More
Read More
Training: Stop Wasting Money on New Hires
You’ve just hired a new employee. You have no formal training program in place in the dealership for this position, ...
Read More
Read More
Understanding the Role of the Business Development Manager (BDM)
Essential tools at the BDM’s disposal for success and good leadership toward the team goals include a clear understanding of ...
Read More
Read More
What Does Turnover Really Cost?
Many dealer conversations are nearly identical. They all state they would expand their business immediately if only they could find ...
Read More
Read More
Why Can’t I Hire Good People?
The words vary from client to client, but the sentiment is the same each time the phone rings. Why can’t ...
Read More
Read More
Why I Love Working in Automotive: Josh Elswick
While most eighteen-year-olds are busy adjusting to college classes or figuring out what they want to do in life, Josh ...
Read More
Read More
Why I love Working in Automotive: Trena McGill
Growing up, Trena McGill was immersed in the automotive industry; her father owned a body shop, and her mother was ...
Read More
Read More