by Harlene | Apr 29, 2019 | Dealers, HR, HR Policies
Unless you have been hiding out in another country oblivious to your business you already know there is a serious shortage of individuals looking to change jobs that have both prior automotive experience and a proven track record which aligns with what you want to...
by Harlene | Feb 15, 2018 | Dealers, HR
First, let’s recap the first 6 steps to a successful training needs analysis in your store: Compile a list of all positions in the store. Compile job duties for each position. Compile job performance expectations for each position. Compile list of software and...
by Harlene | Feb 8, 2018 | Dealers, HR
Every day in dealerships sales teams conduct Customer Needs Analysis. You attempt to understand what the customer needs in a vehicle, as well as their resources to acquire that need. What I want to do with you today is focus on a very specific portion of a Training...
by Harlene | Feb 2, 2018 | Dealers, HR
Dealers call me to help them find a “great manager” – GM, GSM, Controller, Service Mgr. This is normally followed by, “I need them to be experienced in Automotive.” I begin to ask questions about the position, duties, etc. and a few will interrupt me and begin...
by Harlene | Jan 31, 2018 | Dealers, HR
CMETRICS are not data points on a chart. I won’t be boring you with big data or complex theories. The CMETRICS I’m talking about are specific things that you should be looking for when attempting to find your next hire. CMETRICS is simply an acronym to help you...
by Harlene | Jan 26, 2018 | Dealers, HR
CMETRICS are not data points on a chart. I won’t be boring you with big data or complex theories. The CMETRICS I’m talking about are specific things that you should be looking for when attempting to find your next hire. CMETRICS is simply an acronym to help you...
