Managing the Unmanageable

If anyone had told an auto dealer a few years ago that the greatest threat to their business was a pandemic level virus, nearly every one of them would have laughed at you, even if they had listened to Bill Gates 2015 Ted Talk predicting it. I’ve spoken to many...
Clarifying Your Dealership Training Needs

Clarifying Your Dealership Training Needs

Dealers call me to help them find a “great manager” – GM, GSM, Controller, Service Mgr. This is normally followed by, “I need them to be experienced in Automotive.” I begin to ask questions about the position, duties, etc. and a few will interrupt me and begin...