by Harlene | Apr 1, 2020 | Dealers
If anyone had told an auto dealer a few years ago that the greatest threat to their business was a pandemic level virus, nearly every one of them would have laughed at you, even if they had listened to Bill Gates 2015 Ted Talk predicting it. I’ve spoken to many...
by Harlene | Apr 29, 2019 | Dealers, HR, HR Policies
Unless you have been hiding out in another country oblivious to your business you already know there is a serious shortage of individuals looking to change jobs that have both prior automotive experience and a proven track record which aligns with what you want to...
by Harlene | Feb 15, 2018 | Dealers, HR
First, let’s recap the first 6 steps to a successful training needs analysis in your store: Compile a list of all positions in the store. Compile job duties for each position. Compile job performance expectations for each position. Compile list of software and...
by Harlene | Feb 8, 2018 | Dealers, HR
Every day in dealerships sales teams conduct Customer Needs Analysis. You attempt to understand what the customer needs in a vehicle, as well as their resources to acquire that need. What I want to do with you today is focus on a very specific portion of a Training...
by Harlene | Feb 2, 2018 | Dealers, HR
Dealers call me to help them find a “great manager” – GM, GSM, Controller, Service Mgr. This is normally followed by, “I need them to be experienced in Automotive.” I begin to ask questions about the position, duties, etc. and a few will interrupt me and begin...
