Managing the Unmanageable

If anyone had told an auto dealer a few years ago that the greatest threat to their business was a pandemic level virus, nearly every one of them would have laughed at you, even if they had listened to Bill Gates 2015 Ted Talk predicting it. I’ve spoken to many...
Clarifying Your Dealership Training Needs

Clarifying Your Dealership Training Needs

Dealers call me to help them find a “great manager” – GM, GSM, Controller, Service Mgr. This is normally followed by, “I need them to be experienced in Automotive.” I begin to ask questions about the position, duties, etc. and a few will interrupt me and begin...
Finding Talent Using CMETRICS: Part 10

Finding Talent Using CMETRICS: Part 10

CMETRICS are not data points on a chart. I won’t be boring you with big data or complex theories. The CMETRICS I’m talking about are specific things that you should be looking for when attempting to find your next hire. CMETRICS is simply an acronym to help you...