by Harlene | Oct 10, 2017 | Dealers, HR
Sentencing your sales staff to an afternoon in front of the TV or computer is no way to motivate them. Meeting with dealers all over the country has given me a collection of enough real-life examples to illustrate just about any lesson. Here’s one that still makes me...
by Harlene | Oct 10, 2017 | Dealers, HR
You’ve just hired a new employee. You have no formal training program in place in the dealership for this position, just the basic new hire meeting. The new hire will begin work on Monday and a training class, specific to the job you are asking them to perform, is...
by Harlene | Oct 10, 2017 | Dealers, HR
Do you have the right mix? There are two common questions I’m asked about teams. The first, “How do you feel about being on a team?” Which is a crazy question to me. We are all members of different teams in life – family, sports, religious groups, communication...
by Harlene | Oct 10, 2017 | Dealers, HR, HR Policies
I’ve worked with a number of clients regarding their Dealer Management Systems (DMS) and I’m surprised at what I find at times. I’m even shocked at times at the level of access given to employees who have absolutely no need for the level of access they’ve been given....
by Harlene | Oct 10, 2017 | Dealers, HR, HR Policies
I get asked about once each week for advice on building a sales compensation plan. This is an area, for some reason, dealers are always tinkering with. As you might guess, I am absolutely not a proponent of frequent sales compensation plan changes – even a change to...
by Harlene | Oct 10, 2017 | Dealers, HR
Recently, an applicant submitted a resume for a position we had open for a client. We reviewed the resume and wished to continue moving forward with the applicant, so we sent an email requesting an application be completed. His response was to complete every space...
