by Harlene | Dec 12, 2017 | Applicants, HR
Essential tools at the BDM’s disposal for success and good leadership toward the team goals include a clear understanding of what IS and IS NOT their responsibility. The duties assigned to your BDM will determine whether you find daily, consistent, top performance and...
by Harlene | Dec 7, 2017 | Dealers, HR
CMETRICS are not data points on a chart. I won’t be boring you with big data or complex theories. The CMETRICS I’m talking about are specific things that you should be looking for when attempting to find your next hire. CMETRICS is simply an acronym to help you...
by Harlene | Dec 5, 2017 | Applicants, HR
Growing up, Trena McGill was immersed in the automotive industry; her father owned a body shop, and her mother was a Controller. Despite having automotive in her genes, Trena never considered a career in the industry. “I went to college for pre-med,” explains Trena,...
by Harlene | Dec 1, 2017 | Dealers, HR
Last week I covered the underlying reasons of why the retail automotive tenure at termination is so low. To recap, the turnover for Business Development Representatives (BDR’s) and sales personnel is about 70%, with only 22-35% staying more than three years. Why, you...
by Harlene | Nov 30, 2017 | Dealers, HR
Just in the last three years, I’ve reviewed nearly 20,000 resumes and have lost track of the number I’ve reviewed, phone screened, and interviewed. This volume of candidate screening me an abundance of information and insight. I can predict answers often before I ask...
by Harlene | Nov 22, 2017 | Applicants, HR
While most eighteen-year-olds are busy adjusting to college classes or figuring out what they want to do in life, Josh Elswick unexpectedly found his life’s calling. He attended college in Maryland, mostly he admits, to play baseball. When he learned of an unexpected...
