"I agree with Jay is so much as it would seem the old school way of selling cars has changed to order taking rather than selling. I began my career as a salesman aka liner for a closer in 1974 at a major Chevrolet Dealership on what is known as The…"
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Scott Edwards replied to Timothy Brillant's discussion Shop Mangement"Having had experience running a service department for a VW franchise the way we would incentivise our techs is by paying for flagged ours of work. Unless doing warranty repairs which paid nominally in comparison to what we referred to as customer…"
Jim Radogna posted a blog postAre Your Desking Practices Putting Your Dealership At Risk?
Despite NADA’s landmark victory in getting most auto dealers exempted from direct oversight by the Consumer Financial Protection Bureau (CFPB), it looks like the agency has found a back-door way to make life more difficult for dealerships. The Bureau recently announced that lenders that offer auto loans through dealerships will be…See More
Tom LaPointe posted a blog postHow many leads and deals are OK to skip? Why 24/7 live chat makes perfect (dollars and) sense
Some say that a dealer doesn’t need overnight chat operators because some research shows that only 10 percent of dealership web traffic occurs between midnight and 8 am. They estimated that with a 3 percent chat rate that would extrapolate to only 15 chats per month with 5,000 visitors. Here’s why even if those figures are accurate, round-the-clock live chat is a wise dealership website…See More
"Hi Tim,
Sorry to hear of your struggles with the back end......Go to my website at www.autodealerconsultantgroup.com and give me a call. I would be more than happy to give you some ideas on how you can change these road blocks in the service…"
Larry Vonn Curtis posted a blog postWhy Certified Cars Cost More?
Today, most automobile manufacturers are offering certified pre-owned cars programs via their dealership network. Even superstore retailers have their own programs in this regard. Potential buyers can also look at third-party used car dealer that offer certification programs that are not associated with the ones offered by…See More
Tom LaPointe replied to Timothy Brillant's discussion Shop Mangement"sounds like your guys are hourly. maybe put them on flat rate with a minimum? be-backs are repaired without billing new time. then market your service department like you would if it was your only department - LOF specials, free inspections, you…"
Jason Stilz replied to Jason Stilz's discussion Switch from Retail to Whlse - Any dealers buy direct from Wholesalers?"Bunch of Junk in the Auction. Plus getting hit twice on fees. Eating $300 in auction fee minimum."
A Jay Gould replied to Jason Stilz's discussion Switch from Retail to Whlse - Any dealers buy direct from Wholesalers?"Ever give any thought to where wholesalers get the majority of thier vehicles- auctions if I had to guess.
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JAYME ROBERTS replied to serigne's discussion Customer Financing"Finance Express costs us around $550 per month but its our complete DMS. They recently changed their fees to a per deal basis we average 60 deliveries per month so depending on how many vehicles your store sells it will adjust. It's…"
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Shop Mangement
Started by Timothy Brillant. Last reply by Scott Edwards 8 hours ago. 8 Replies 0 Likes
I'm a small dealer usually have 45-55 units on the lot, service tends to be mostly our own repairs and a little outside. I'm looking for process to help run our shop smoother, I'm seeing customers back in the shop to have items worked on, I'm trying…Continue
Team Leaders / Floor Closers
Started by Jason Pike. Last reply by Scott Edwards 8 hours ago. 2 Replies 0 Likes
What are the views and opinions of everyone on Team Leaders or Floor Closers?What different pay plans or pay structures have you found that work for the dealership and them?Continue
How much reconditioning should you do? It depends.
Started by Gene Daughtry Jun 7. 0 Replies 1 Like
Daughtry: How Much Reconditioning Should Vehicles Receive? It DependsBy Gene Daughtry, NCM Associates June 07, 2013 - as seen in Sub Prime Auto Finance News OVERLAND PARK, Kan. — In every car dealership I know of, reconditioning is an important…Continue
Tags: reconditioning, service, BHPH, NCM, Daughtry
InstaVIN Experiences?
Started by Mike Patel Jun 6. 0 Replies 0 Likes
Does anyone have experience with INSTAVIN. https://www.instavin.com/ I was reading a blog post by a BMW Dealer talking about antitrust of CARFAX with cars.com/autotrader.com and in the post I saw post for…Continue
Do any dealers have experience with AutoRaptor or ClientConneXion ?
Started by Frank. Last reply by Jeremy Vontz May 31. 3 Replies 0 Likes
Just back from Buy Here / Pay Here convention in Las Vegas and I was impressed by these two venders. Has anyone done business with either company? AutoRapter is a CRM tool and ClientConneXtion helps build leads from your web site.Show in Las Vegas…Continue
Tags: Marketting
WHY THE DIFFERENCE IN PRICE?
Started by Gene Daughtry May 16. 0 Replies 2 Likes
The temptation is great. Commissions at stake. The customer is willing. Just raise the price enough and let's get them into financing.Of course, this is illegal if you have already quoted one price or your vehicle is priced in an ad online or in…Continue
Tags: Daughtry, NCM, Associates, SpiFi, Gene
The Latest from Auto Dealer Monthly
Ohio Attorney General Sues Used-Car Dealers
attorney general, dealer, fraud, lawsuits, title, vehicle title,CFPB Takes Center Stage at NAF Conference
NAF Association, CFPB, Brittany-Marie SwansonThe VIP Treatment
Facing OEM-mandated facility upgrades, Hoffman Audi took the opportunity to give its service drive a makeover that is winning praise from customers.RULES OF ENGAGEMENT
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Blog Posts
Secondary Finance Pay Plan
Posted by David Disbrow on April 16, 2013 at 11:30pm 4 Comments 0 Likes
In a new car and truck dealership, what is a good payplan for a secondary finance manager with 3 secondary salespeople under him? Also, how would you pay the salesperson who first greeted the customer? There always seems to be discord between the primary dept and secondary department. Are there any suggestions to bring harmony to the 2 departments?
Any and all suggestions are welcome
Disclose credit reporting to customers
Posted by Grace Romero on April 9, 2013 at 4:26pm 11 Comments 0 Likes
Hey Everyone.
We just got approved to report with Transunion (2-3 months waiting period for testing)
My question is now that will be reporting do we need to notify customers and is there a certain text/disclousure/law we must include in our notices to our customer?
Not too many resources online for this and any help is greatly appreciated!
We just got approved to report with Transunion (2-3 months waiting period for testing)
My question is now that will be reporting do we need to notify customers and is there a certain text/disclousure/law we must include in our notices to our customer?
Not too many resources online for this and any help is greatly appreciated!
Designing Promotions for Your BHPH Dealership - Part 2
Posted by Alan Mosher on March 28, 2013 at 12:09pm 1 Comment 1 Like
Part 2 - Collections Promotions
As I said in the first part of this series here, properly designed promotions are more fun than advertising. Promotions should involve your employees, your customers, friends, family, neighbors, etc. All promotions should be done in a festive atmosphere. Plan the promotions so that as many customers as possible are…
Used Car University's Facebook Page Needs YOU!
Posted by Brett Houchin on March 27, 2013 at 3:30pm 0 Comments 0 Likes
Hello Auto Dealer People, this is Brett Houchin with Used Car University. I wanted to let everyone know that we have the Used Car University Facebook Page up and running, and we would love to encourage everyone here to come by, LIKE our page and comment and contribute to any discussions, posts, blogs, photos or video to help educate each other and anyone who can find the…
Continue 10 Key Characteristics of the BHPH Customer
Posted by Alan Mosher on March 21, 2013 at 2:01pm 1 Comment 1 Like
It is easy to sell more cars in the Buy Here-Pay Here industry. All you have to do is say “Yes”. The challenging parts are knowing which customers to say “Yes” to and how to collect the balance of the loan.
In order to make that decision, there are 10 Key Characteristics that are important…
Continue So you're interested in BHPH
Posted by Gene Daughtry on February 19, 2013 at 3:00pm 4 Comments 1 Like
You keep hearing that dealers are making good profits in Buy Here Pay Here. You have decided that you would like to pursue the business. What is your next step? After all you may have been in the car business for years. You understand buying and selling cars. You know how to run a compliant Finance Department and a profitable shop. Isn’t BHPH or LHPH just other ways of financing cars? The answer is not… |
Training and Attitude Are the Keys
Posted by Gene Daughtry on January 29, 2013 at 3:07pm 0 Comments 0 Likes
Training and Attitude Are the Keys to a Smoothly-Run BHPH Operation
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Do you enjoy what you do each work day? Maybe I’m a little “off,” but I enjoy the craziness of a very busy day. You know—the days where so many folks are on the lot it reminds you of a county fair. Everybody’s phones are ringing almost nonstop. There is a line at the…
CFPB Director's Appointment in Question
Posted by Randy Henrick on January 28, 2013 at 5:32am 7 Comments 3 Likes
The D.C. Circuit ruled last week that President Obama did not have "recess appointment" authority to appoint members of the National Labor Relations Board in January 2012, the same time as he appointed Richard Cordray to be Director of the CFPB. Cordray was also a recess appointment. The Court ruled that Congress was technically in session. This ruling will be appealed but it may slow down some of the CFPB's initiatives including its auto finance initiatives. Cordray has indicated that…
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