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Maria Smith liked Maria Smith's blog post Autoxloo Slingshot™ App
14 hours ago
Maria Smith posted a blog post

Autoxloo Slingshot™ App

Our hi-tech wireless business world can’t stand a second of rest or delay. It has always been demanding but now it requires even more efforts, sacrifices, investments, persistence, struggle, competition, and what is the most valuable - time, than it used to before. Luckily car dealer world seem to be not so cruel and bloodthirsty for those who can spend every cent and minute for reason, who can use mobile devices and the right mobile applications on them.…See More
14 hours ago
John Sternal posted a blog post

Reports of Increasing No-Sales at Auctions

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download…See More
Jake C replied to Jake C's discussion BHPH what to do after you repo a car and want to sell at your lot
"We are in Minnesota. Thank you"
Sarah Drury posted a blog post

Tips for Gaining Credibility and Lowering Sales Resistance with Customers!

Gaining credibility with your customers is essential  to striking up chemistry. If you earn your customers trust then you can lower their sales resistance and in turn earn their business. Here are just a few simple things you can do to gain credibility with your customers.1. Ask your customers to look up your dealerships online reviews.This is especially good to practice with internet leads or phone ups. Depending on where they are at in their shopping process, there is a good chance that they…See More
Oct 21
Paul Potratz posted a blog post

How to Optimize for Voice Search

It's not enough to think about optimizing for desktop and mobile anymore. With voice search, Siri, Google Now, and Cortana are just the beginning.By the time we reach 2020, over 50% of daily searches will be through voice searches. So how can you optimize your business and brand to get ahead of the curve? Watch this week's Hard Facts with Samantha for more info.We’d love to hear what you have to say. Comment below and follow us on Facebook.Website:…See More
Oct 21
Eliana Raggio updated an event

FREE WEBINAR:: 5 Next Level Video Strategies to Sell More Cars at

October 27, 2016 from 12pm to 1pm
Studies have proven that video added to an email gives a far more emotionally compelling message and video added to a dealer website boosts engagement by providing virtual test drives. In fact, there has been a 220% increase in year over year growth in auto video watch time.So if car shoppers love watching auto videos and car shoppers only visit 1.2 dealerships before buying a car, every dealer should be asking themselves,  “WHAT VIDEO STRATEGIES DO I NEED TO GET SHOPPERS TO VISIT MY…See More
Oct 20
Eliana Raggio liked Eliana Raggio's event FREE WEBINAR: The New Rules of Social Media for Maximum Results in 2017
Oct 20
Eliana Raggio posted events
Oct 20
Eliana Raggio liked Eliana Raggio's event FREE WEBINAR:: From Caveman to Calculator: The 7 Evolutionary Steps to Mastering Digital Spend in Google Analytics
Oct 20
John Sternal posted blog posts
Oct 19
Aaron Hershey replied to Jake C's discussion BHPH what to do after you repo a car and want to sell at your lot
"This depends on your state. Every state is different in regards to repossession requirements.  If you tell me your state I may be able to get you some more information"
Oct 15


Detroit News


Blog Posts

Extended Market Strength With Smaller Cars Strength

Posted by John Sternal on April 22, 2015 at 12:39pm 0 Comments

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full report.


In this week’s report, the Black Book editorial team reports on data trends straight from the auction lanes that may be showing signs of a tired tax season. Comments from the lanes and data show that used vehicle…


Youngest Car Dealer in the US?

Posted by Troy Campbell on April 27, 2014 at 11:53am 18 Comments

My son is 20 yrs old and just got bonded and started his small car lot a month ago. Mistake or success? He was in college and dropped out for the car biz. I taught him about credit and he started building it at 18 and maybe that was a mistake as a father as he would probably be in school still. Thoughts? He seems to be doing things successfully and selling cars. He has not gotten a website just a face book page and it is working. He is a unconventional dealer but maybe the new generation of…


40% of your buyers are Gen Y. Do you know how ro sell them?

Posted by Aileen Crass on September 3, 2013 at 12:10pm 3 Comments

Born in the late '80s and early '90s, Gen Y, accounts for about 21 percent of the total population, and 40 percent of the car-buying population. And this doesn't even account for who they are influencing. They are the most influential car buying population after the baby boom. Not only do they influence other Gen Y buyers, but they also influence their parents.

We have seen an interesting shift in buying dynamics over the past few years. While Gen X turned to their parents for advice…



Posted by CAL HOOKS on August 26, 2013 at 12:47pm 3 Comments










Any suggestions on warranty companies for VW and AUDI

Posted by jeff anthony on June 20, 2013 at 11:58am 8 Comments

I am seeking suggestions on warranty companies who service VW and Audi units. thanks

Secondary Finance Pay Plan

Posted by David Disbrow on April 16, 2013 at 11:30pm 6 Comments

In a new car and truck dealership, what is a good payplan for a secondary finance manager with 3 secondary salespeople under him? Also, how would you pay the salesperson who first greeted the customer?  There always seems to be discord between the primary dept and secondary department. Are there any suggestions to bring harmony to the 2 departments?

Any and all suggestions are welcome

Disclose credit reporting to customers

Posted by Grace Romero on April 9, 2013 at 4:26pm 11 Comments

Hey Everyone.

We just got approved to report with Transunion (2-3 months waiting period for testing)
My question is now that will be reporting do we need to notify customers and is there a certain text/disclousure/law we must include in our notices to our customer?

Not too many resources online for this and any help is greatly appreciated!

Designing Promotions for Your BHPH Dealership - Part 2

Posted by Alan Mosher on March 28, 2013 at 12:09pm 1 Comment

Part 2 - Collections Promotions

As I said in the first part of this series here, properly designed promotions are more fun than advertising. Promotions should involve your employees, your customers, friends, family, neighbors, etc. All promotions should be done in a festive atmosphere. Plan the promotions so that as many customers as possible are…



As a part of Used Car University, LLC, this site is intended for the betterment of automobile dealers and their teams.

While we welcome all members of the allied and finance industry, we expect posts to be helpful, for the purpose of dealer education and informative - not solicitations. maintains the express rights to determine what content is appropriate on this site. Blatant attempts to mass solicit, harass, insult or threaten will not be tolerated, and may result in banning.

Self promotional photos, videos (in reasonable quantities)and blogs are permitted on your own page as long as they are not deemed to be in poor taste, non-factual in claims or nature, or intentionally damaging to other members.

The exchange of contact information and detailing of services offered if requested by a dealer or dealership personnel is certainly welcomed, but any unpaid advertisements about your product or services are otherwise prohibited. Should you have a question about these rules please contact Harlene at DealerStrong dot com in advance.

We thank you and look forward to serving the auto dealer community.


Relatively New Used Car dealer in need of your help!~ I know, I know another one of these posts.

Started by Murad Swati. Last reply by Crystal Ignatowski Feb 24. 11 Replies

First off, just wanted to formally introduce myself and give a little bit of a background as to how I became a dealer.  My name is Murad and I am 28 years old residing in NYC.  I've operated my family's business of automotive repair for the past 13…Continue

Anyone know the bank that finance Rebuit titles

Started by samuel Elijah. Last reply by JOE WELNACK Aug 31. 4 Replies

Hello,We are independent dealer in Nashville Tennessee area, we have some cars on the lot with rebuilt titles but I currently signed up with United Auto Credit, unfortunately they don't finance rebuilt title. Any information will be very helpful.Continue

*Florida Dealer Sales Paperwork*

Started by Billy Wills. Last reply by TAMMY Sep 27. 2 Replies

Hello everyone. I would like to thank anyone who comments to this first and foremost. I am a one week old dealer and have several questions as you might already have guessed. My dealership specializes in classic/vintage vehicles, and I am having…Continue

Anyone use AFC Floor plan financing and increase your Limit?

Started by Chris Williamson. Last reply by Frank Nov 16, 2014. 3 Replies

I was just curious to the process to increase a floor plan limit with AFC?  Anyone have experience on the process and how often you can increase the line.  For example, do they run your credit again? or do they just automatically increase it?  Also,…Continue

Doing your own repos

Started by Jake C. Last reply by Clem Muhammad Oct 6, 2014. 3 Replies

I'm a dealer in Minnesota.wondering if anyone can tell me if I need repo insurance if we are doing are own repos?

Auction Genius

Started by Harlene Doane. Last reply by James Feb 8, 2015. 6 Replies

Took a call from a dealer this morning asking the following questionsIs anyone using Auction Genius? If you are can you please share your experience with us?How do you use it? How effective is it for you? How is the cost compared to the…Continue

Tags: inventory, auction

Why Does Manheim Need Access to ALL information on Your Computer?

Started by Harlene Doane. Last reply by Ted Edwards Jr "TJ" Dec 10, 2015. 9 Replies

I'm completely flabbergasted that Manheim believes they need access to ALL information on my computer.To use several services on their site you are required to use their media player, and although it's not uncommon for some sites to need specific…Continue

Tags: security, manheim

Digital Signatures and Laser Printing

Started by Gabriel Mitri. Last reply by Nancy Long Apr 10, 2014. 3 Replies

Hi Folks, I just opened up a used car dealership here in California and I couldn't be more excited. As I cope with all the crazy feelings and emotions bouncing around my body I'm working hard to offer my customers a great buying experience. In doing…Continue



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