by Harlene | Dec 14, 2017 | Dealers, HR
CMETRICS are not data points on a chart. I won’t be boring you with big data or complex theories. The CMETRICS I’m talking about are specific things that you should be looking for when attempting to find your next hire. CMETRICS is simply an acronym to help you...
by Harlene | Dec 7, 2017 | Dealers, HR
CMETRICS are not data points on a chart. I won’t be boring you with big data or complex theories. The CMETRICS I’m talking about are specific things that you should be looking for when attempting to find your next hire. CMETRICS is simply an acronym to help you...
by Harlene | Dec 1, 2017 | Dealers, HR
Last week I covered the underlying reasons of why the retail automotive tenure at termination is so low. To recap, the turnover for Business Development Representatives (BDR’s) and sales personnel is about 70%, with only 22-35% staying more than three years. Why, you...
by Harlene | Nov 30, 2017 | Dealers, HR
Just in the last three years, I’ve reviewed nearly 20,000 resumes and have lost track of the number I’ve reviewed, phone screened, and interviewed. This volume of candidate screening me an abundance of information and insight. I can predict answers often before I ask...
by Harlene | Oct 10, 2017 | Dealers, HR
When economic conditions change and sales drop off, dealers often start reviewing items they previously spent little time on. One of those items is personnel. Personnel is scrutinized on multiple fronts—staffing levels, productivity, and training. Dealers start...
by Harlene | Oct 10, 2017 | Dealers, HR
3. Screening and Testing Applicants Screen the resumes for skill set matches. Look for accomplishments and increases in responsibilities. Then skill assess those that you find. Assess skills before full interviews. Why waste valuable time interviewing individuals who...
