It’s unfortunate that so many members of the automotive industry when approached with a genuine request to be of assistance, are prone to wondering “ What do you want from me?” or “What are you selling?” I blame the all too common and frequent hidden agendas that often occur in B2B and B2C interactions.
We already understand that a single loyal…Continue
Added by Stephanie Young on July 14, 2014 at 1:04pm — No Comments
Added by Stephanie Young on April 8, 2014 at 11:30am — No Comments
Wikipedia defines "Teamwork [as] the capability to comprehend and recognize the diverse strengths and abilities in a group setting and then applying them to one final solution The concept has spread from the world of sports where it is well known and accepted, to business, so much so that it is in danger of being considered by some as an empty buzzword, or a…Continue
Added by Stephanie Young on March 31, 2014 at 2:00pm — No Comments
"You don't get paid for the hour. You get paid for the value you bring to the hour.”
~ Jim Rohn
Recently, I had a day…
Added by Stephanie Young on March 10, 2014 at 11:30am — No Comments
Part of my life was spent in Southeastern Oklahoma. I remember teenage boys coming to the ranch dressed in their "good jeans" with a tucked-in "nice shirt" and driving their daddy's "dress truck". The purpose was to show my aunties and uncles, that they were gentlemen and worthy of the responsibility of the…Continue
Added by Stephanie Young on March 4, 2014 at 11:30am — No Comments
Even if you don’t believe, as I do, that high sales staff turnover is the number one issue facing the auto industry today; we certainly can agree it is right at the top of the list. There is not one positive thing that happens at our dealerships as a result of high turnover, and the benefits of low sales turnover are so obvious that I don’t need to list them.
High sales turnover has completely undermined training efforts. It creates the mental attitude amongst many managers…Continue
Recently, I was asked to make an appearance as Ms. Florida Forestry Queen. Unfortunately there was no clear leadership and miscommunications abounded. Even the day of the event, it was not clear what was going to transpire. I tried to be prepared for anything. After the event, I received this text message, "A diplomat is a person who…Continue
Added by Stephanie Young on February 6, 2014 at 9:00am — No Comments
I love going out to dinner when the wait staff remembers me and greets me like a friend. The looks on my guest’s faces are priceless!!! Everywhere I go; it seems the red carpet is waiting on my arrival. Even my friends are eager to join me because via association they too get special treatment. So, how did I earn my VIP status? It was easy. I just started treating each person I…Continue
Added by Stephanie Young on February 5, 2014 at 1:30pm — No Comments
Once upon a time there were two men who lived in the same forest and decided to have a contest chopping wood. The first man was in good physical shape and very muscular. The second man was in good shape but smaller in statute and wiry. They would chop wood all day and at the end of the…Continue
Recently, I competed for the National Title of Ms. US Forestry Queen and heard several times over the weekend, “You are an extraordinary woman!” I am humbled and appreciative of any complement, but this one makes me giggle a little on the inside. Why do I giggle? Thank about…
Added by Stephanie Young on September 1, 2013 at 10:30am — No Comments
I have been fortunate in life in that I have been given the opportunity to have worn many hats. Having a broad level of experiences in life has given my personality a great deal of depth. I have always been a marketer in some role or another. One of these marketing roles was that of an entertainer, in which I marketed what would become my signature brand of “fun, joy and ease" as a…Continue
Added by Stephanie Young on August 30, 2013 at 9:00am — No Comments
Controlling Delinquency in Buy Here, Pay HereContinue
Added by Gene Daughtry on August 8, 2013 at 5:29pm — No Comments
Added by Gene Daughtry on January 29, 2013 at 3:07pm — No Comments
I am writing this from the airport in Manchester, NH as I head back to Wilmington, NC. Hurricane Sandy has left her mark on the North Carolina Coast and is heading north for what forecasters think will be a huge event. I'll be glad if I just make it home today. Many of the homes up here are equipped with back up generators to handle loss of power issues. Stores were selling out of extra water and batteries as folks prepared for the worst. I think we can all agree this is just being…Continue
Added by John Fuhrman on November 1, 2012 at 1:43pm — No Comments
It is an age old diametrically opposed argument. On one side, we have technology. On the other side, we have personnel.Continue
It is not my job, it is my duty to be inspired and inspire others. Since my early twenties, I have said final farewells to nineteen brave patriots, heroes and friends. Each paid the price for freedom before the rigors of life made them old and gray. These are nineteen friends that I had planned to grow old with, but instead I honor their sacrifice to trade in their future as an investment in my…Continue
Added by Stephanie Young on September 11, 2012 at 9:00am — No Comments
Part of our marketing is to monitor help wanted ads for sales people. I've seen some that should be very effective, but far too many are less than acceptable. The only way to describe them is pure laziness. The only other possibility is that the dealer is still running the sales department on "The Warm Body Theory." That's where dealers who are stuck in the 1980's still believe that if they keep hiring warm bodies, eventually they'll end up with some "natural" sales talent.…Continue
Added by John Fuhrman on August 24, 2012 at 10:35am — No Comments
The 3 Most Common Mistakes Salespeople Make That Cost The Dealership Money!
The good news: They are all Preventable! Read below for the latest in how you can prevent Lost Sales!
An interview is the most important part of any sales…Continue
Added by Leonard Buchholz on July 25, 2012 at 2:14pm — No Comments
Clearly there is a huge gap between what "we" (old school) managers and Leaders consider useful and proper communication, motivation and Leadership techniques and what the "new" generation responds to.
There is a choice to be made.
A. Keep doing what you've been doing and keep getting the same results while expecting a different outcome.
B. Do something different.
In this business "transitional people" are a given. We attract people because we are the largest OJT…Continue
Added by Leonard Buchholz on July 16, 2012 at 10:38am — No Comments
I just returned from my nephew's wedding. He is the first of our family's next generation to marry so the pressure was on to create a standard to follow. Being my brother's son, I was excited to go, visit with family that we don't see often enough and most importantly, to honor my nephew and his new bride. From the rehearsal dinner to the church, and ultimately to the reception, it was perfect.
Not just for all it had. It was perfect for the things that were…Continue
Added by John Fuhrman on July 16, 2012 at 8:20am — No Comments