"You don't get paid for the hour. You get paid for the value you bring to the hour.”
~ Jim Rohn
Recently, I had a day in which the time seemed to sit still. I glanced at the clock for the tenth time and it…
Added by Stephanie Young on March 10, 2014 at 11:30am — No Comments
Added by Stephanie Young on March 6, 2014 at 9:24am — No Comments
Added by Michael Badders on March 6, 2014 at 9:10am — No Comments
Part of my life was spent in Southeastern Oklahoma. I remember teenage boys coming to the ranch dressed in their "good jeans" with a tucked-in "nice shirt" and driving their daddy's "dress truck". The purpose was to show my aunties and uncles, that they were gentlemen and worthy of the responsibility of the…Continue
Added by Stephanie Young on March 4, 2014 at 11:30am — No Comments
Even if you don’t believe, as I do, that high sales staff turnover is the number one issue facing the auto industry today; we certainly can agree it is right at the top of the list. There is not one positive thing that happens at our dealerships as a result of high turnover, and the benefits of low sales turnover are so obvious that I don’t need to list them.
High sales turnover has completely undermined training efforts. It creates the mental attitude amongst many managers…Continue
you will see my name “SANSONE” etched into my new Cutco Cutlery set. What’s amazing to me is that I didn’t think I needed a new set of knives, I certainly didn’t have any difficulty cutting my last steak.
So why do I own them ???? Because Cutco is smart…Continue
Added by Paul Sansone Jr. on February 25, 2014 at 8:11am — No Comments
People buy from other people that they know, like and trust. There has been much written about the value of establishing relationships with your prospective customers in order to close more sales. Every sales trainer for the last 50 years has espoused the usefulness of building relationships as…Continue
Added by Alan Mosher on February 17, 2014 at 1:26pm — No Comments
Recently, I was asked to make an appearance as Ms. Florida Forestry Queen. Unfortunately there was no clear leadership and miscommunications abounded. Even the day of the event, it was not clear what was going to transpire. I tried to be prepared for anything. After the event, I received this text message, "A diplomat is a person who…Continue
Added by Stephanie Young on February 6, 2014 at 9:00am — No Comments
I love going out to dinner when the wait staff remembers me and greets me like a friend. The looks on my guest’s faces are priceless!!! Everywhere I go; it seems the red carpet is waiting on my arrival. Even my friends are eager to join me because via association they too get special treatment. So, how did I earn my VIP status? It was easy. I just started treating each person I…Continue
Added by Stephanie Young on February 5, 2014 at 1:30pm — No Comments
How easy is it to do business with your business? How easy is it to get help? …resolve a problem? …answer a question? The answer to those questions is probably that you don’t know because you’ve never tried to do any of those things.
Want a real report card on how your staff is doing? Try being your own…Continue
Added by Alan Mosher on December 10, 2013 at 8:22am — No Comments
My new free eBook, "Winning the Waiting (Room) Game" just came out, and while it's targeted to auto aftermarket/repair shops, I see a lot of similarities for auto dealership waiting areas. Where I worked @ Ford in NorCal, there was no waiting room. There were 2 facing couches outside my office, in the…
Added by Heather Brautman on November 6, 2013 at 6:30pm — No Comments
Hey you! Not to sound like your mom here, but don't slouch! If you've been on your feet all day selling, the last thing you want to do is sit ramrod straight at your desk, right? Whether you're cubicle-jockeying your way through the day's quota or taking a break between sales,…Continue
Added by Heather Brautman on November 6, 2013 at 12:45pm — No Comments
It's a sad fact of life that you can be one of the most educated, friendly, outgoing, and trustworthy people, yet because you sell cars for a living, people automatically make assumptions about you. It's one of the last professions (possibly along with lawyers) that people feel justified about making mean comments toward.
We developed this free eBook to help you fight those stereotypes. It gives you 9 scripts that we know auto dealers encounter every day on their lots -…Continue
Added by Heather Brautman on November 1, 2013 at 4:43pm — No Comments
Once upon a time there were two men who lived in the same forest and decided to have a contest chopping wood. The first man was in good physical shape and very muscular. The second man was in good shape but smaller in statute and wiry. They would chop wood all day and at the end of the…Continue
pulled from a blog by my coworker, Brandon Weaver
The winter holidays are fast approaching. For auto dealers this means three things: chilly weather, holiday sales and finally being able to take that much needed, much deserved vacation. Pump the brakes on that idea this year.
1. Consumer Demand & Hiring Are Up
Historically, holiday shutdowns…
Added by Heather Brautman on October 28, 2013 at 6:12pm — No Comments
Ready to make your millions running a car dealership? Don’t fall prey to the following possibilities. You could have the biggest inventory, the hottest specials, the hungriest sales people, and the most prime location, and you’re still losing car sales. The question is not just why, but how.
10. Online review sites
You know they’re out there, but no one really likes to talk about them. Yet if you’re not addressing online review sites and incorporating them into your…Continue
Added by Heather Brautman on October 23, 2013 at 2:15pm — No Comments
Looking to drop a couple of pounds? No diet pills or exercise required. Just invite a couple of zombies over for dinner. You're dinner, by the way. Zombies, as you know, love to feast on brains. And in most cases, the human brain weighs approximately…Continue
Added by Heather Brautman on October 14, 2013 at 1:06pm — No Comments
The cross promotion ad, It Comes Standard produced by Will Ferrell, touts all the great features of the glove box, and has been picked by AdWeek as one of their top ten for the week. I'm still partial to the ad that picks on the horse. Great marketing campaign!
Added by Tom LaPointe / CarChat24 on October 11, 2013 at 5:02pm — No Comments
You don’t ask a woman to marry you when you are first introduced. At least, most of us don’t. And, if you’re a woman, you don’t ask or expect to be asked then, either. You expect to be courted – to be asked out on a series of dates, to find out more information about each other, to meet friends and family, to…Continue
Added by Alan Mosher on September 30, 2013 at 8:28am — No Comments
There is a saying in the medical field, “Prescription before examination is malpractice”. If you were a doctor examining a new patient who complained that pains in their abdomen had become intolerable, you would not simply prescribe a painkiller and send the patient home. You would perform a…Continue
Added by Alan Mosher on September 7, 2013 at 12:09pm — No Comments