It’s unfortunate that so many members of the automotive industry when approached with a genuine request to be of assistance, are prone to wondering “ What do you want from me?” or “What are you selling?” I blame the all too common and frequent hidden agendas that often occur in B2B and B2C interactions.
We already understand that a single loyal…Continue
Added by Stephanie Young on July 14, 2014 at 1:04pm — No Comments
DIY recruiting campaigns can be cumbersome and time consuming, but it can also put a strain on your company image. There is a growing chasm between company and candidate satisfaction with recruiting…Continue
Added by Stephanie Young on July 7, 2014 at 10:30am — No Comments
Added by Josh Knutson on June 9, 2014 at 4:30pm — No Comments
Added by Josh Knutson on May 22, 2014 at 10:52am — No Comments
Transparency is critical to Generation Y and it starts with the job posting. Dealerships should consider posting information regarding employment directly on dealership websites to include details on job responsibilities and expectations, compensation and benefit plans,…Continue
Added by Stephanie Young on May 7, 2014 at 11:00am — No Comments
One of the retail automotive industry’s greatest challenges is attracting educated and young talent. Most career seeking university graduates overlook the automotive industry when considering employment. Their distaste for the automotive retail industry is typically fueled by negative thoughts about long work…Continue
Added by Stephanie Young on May 6, 2014 at 11:30am — No Comments
Added by Stephanie Young on April 8, 2014 at 11:30am — No Comments
Wikipedia defines "Teamwork [as] the capability to comprehend and recognize the diverse strengths and abilities in a group setting and then applying them to one final solution The concept has spread from the world of sports where it is well known and accepted, to business, so much so that it is in danger of being considered by some as an empty buzzword, or a…Continue
Added by Stephanie Young on March 31, 2014 at 2:00pm — No Comments
“Intelligence is the ability to adapt to change.” Those are the words of Stephen Hawking one of the most brilliant minds of our time. We all know the world is changing at a lighting fast rate. Society, technology and business are a different landscape than what it was just a few years ago. Are you changing with the times?
According to a recent article by…Continue
Added by Daniel Reyes on March 26, 2014 at 3:38pm — No Comments
"You don't get paid for the hour. You get paid for the value you bring to the hour.”
~ Jim Rohn
Recently, I had a day…
Added by Stephanie Young on March 10, 2014 at 11:30am — No Comments
Added by Michael Badders on March 6, 2014 at 9:10am — No Comments
Added by Stephanie Young on March 6, 2014 at 9:00am — No Comments
Part of my life was spent in Southeastern Oklahoma. I remember teenage boys coming to the ranch dressed in their "good jeans" with a tucked-in "nice shirt" and driving their daddy's "dress truck". The purpose was to show my aunties and uncles, that they were gentlemen and worthy of the responsibility of the…Continue
Added by Stephanie Young on March 4, 2014 at 11:30am — No Comments
Even if you don’t believe, as I do, that high sales staff turnover is the number one issue facing the auto industry today; we certainly can agree it is right at the top of the list. There is not one positive thing that happens at our dealerships as a result of high turnover, and the benefits of low sales turnover are so obvious that I don’t need to list them.
High sales turnover has completely undermined training efforts. It creates the mental attitude amongst many managers…Continue
you will see my name “SANSONE” etched into my new Cutco Cutlery set. What’s amazing to me is that I didn’t think I needed a new set of knives, I certainly didn’t have any difficulty cutting my last steak.
So why do I own them ???? Because Cutco is smart…Continue
Added by Paul Sansone Jr. on February 25, 2014 at 8:11am — No Comments
People buy from other people that they know, like and trust. There has been much written about the value of establishing relationships with your prospective customers in order to close more sales. Every sales trainer for the last 50 years has espoused the usefulness of building relationships as…Continue
Added by Alan Mosher on February 17, 2014 at 1:26pm — No Comments
Recently, I was asked to make an appearance as Ms. Florida Forestry Queen. Unfortunately there was no clear leadership and miscommunications abounded. Even the day of the event, it was not clear what was going to transpire. I tried to be prepared for anything. After the event, I received this text message, "A diplomat is a person who…Continue
Added by Stephanie Young on February 6, 2014 at 9:00am — No Comments
I love going out to dinner when the wait staff remembers me and greets me like a friend. The looks on my guest’s faces are priceless!!! Everywhere I go; it seems the red carpet is waiting on my arrival. Even my friends are eager to join me because via association they too get special treatment. So, how did I earn my VIP status? It was easy. I just started treating each person I…Continue
Added by Stephanie Young on February 5, 2014 at 1:30pm — No Comments
How easy is it to do business with your business? How easy is it to get help? …resolve a problem? …answer a question? The answer to those questions is probably that you don’t know because you’ve never tried to do any of those things.
Want a real report card on how your staff is doing? Try being your own…Continue
Added by Alan Mosher on December 10, 2013 at 8:22am — No Comments
My new free eBook, "Winning the Waiting (Room) Game" just came out, and while it's targeted to auto aftermarket/repair shops, I see a lot of similarities for auto dealership waiting areas. Where I worked @ Ford in NorCal, there was no waiting room. There were 2 facing couches outside my office, in the…
Added by Heather Brautman on November 6, 2013 at 6:30pm — No Comments