October 2010 Blog Posts (13)

Those Kiwis know a thing or two about customer service, ay?

The first I knew about the scam was when I got a call from a journalist saying that if she had…

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Added by Charles Bayer on October 28, 2010 at 10:30pm — No Comments

Where in the world is your finance penetration?

Way back in 1971, C.P. Snow wrote about technology in the New York Times. He said, “Technology... is a queer thing. It brings you great gifts with one hand, and it stabs you in the back with the other.”



Many dealers are voicing that sentiment these days. Far too few have done anything about it. Some have learned to use computer software with skill. They use the apps on iPhones, iPads, and Blackberries. They have created an effective Web site. They use FaceBook and Twitter and… Continue

Added by Rebecca Chernek on October 27, 2010 at 5:07pm — No Comments

What changes have you seen in the Special Finance market in the past few months?

Dealers, what's your market like? Anything like what these five dealers/managers said?



"We have noticed that AmeriCredit and Capital One [Auto Finance] have opened up their parameters some. We have been struggling with Chase, who has not yet updated their scorecard. From what we understand, that change will happen soon. ..." - Chris Kahrs, General Manager, John Amato Hyundai Mazda, Milwaukee, WI



"In the past few months, we have seen many… Continue

Added by Jenny Murphy Bloodworth on October 25, 2010 at 12:00pm — No Comments

An Interview with Glynn Rodean of New Vision Sales: Automotive Dealer BDC, Car Dealer BDC, BDC for Auto Dealers

Part 1



An Interview with Glynn Rodean about personal tenacity, the vacuum of training in the Automotive Industry and his desire to start an Automotive BDC. Part 1 of 14 http://www.youtube.com/watch?v=EMbXdLOlB_w





Part…

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Added by Glynn Rodean on October 22, 2010 at 4:28pm — No Comments

When to make the Hard Decisions in a Dealership

Every week I am in a Dealer and have found certain things to be true for those that are successful and those that are not.



In Dealers that are successful, they make the hard decisions.



The gather information, investigate, counsel with whom they need to and decide. Once that decision is made, it is broadcast to everyone it needs to be and implemented immediately.



In Dealers that are struggling, this process is broken.



Most often, they make no… Continue

Added by Leonard Buchholz on October 21, 2010 at 1:58pm — No Comments

Smart Customer Service

I came across this story this morning and thought it was a great illustration of how important good customer service truly is to dealers. Everyone is watching the bottom line more closely than ever

these days, but it's always good to remember that a little kindness can pay off in a big way.



http://www.fastcompany.com/1696663/why-is-it-so-hard-to-be-kind



So which dealer would… Continue

Added by Kim Long on October 21, 2010 at 12:16pm — 5 Comments

AutoMax Blog

www.automotivesalestrainers.com

Added by Craig Lockerd on October 15, 2010 at 2:00pm — No Comments

19 Regulations Every Dealer Should Know

It’s no secret (or exaggeration); the topic of compliance is ridiculously huge. Auto dealers have so many different laws, rules and regulations to contend with, it’s easy to get confused. In fact, it’s almost impossible to not get confused when dealing with the sea of compliance headaches dealers must face today.



In an effort to alleviate some of the stress caused by trying to understand the compliance issues dealers must contend with, here are… Continue

Added by Jenny Murphy Bloodworth on October 15, 2010 at 11:02am — No Comments

Baby Born At Dealership

Want to give your child a lifetime story? It starts with a unique birthplace.



Although this news story did leave out a few details - like how many dealership employees knew what was happening at the time. It's a great story of a rush to the hospital that got sidetracked - right to a dealership parking lot.



Car Dealership Baby



It appears the… Continue

Added by Harlene Doane on October 15, 2010 at 9:30am — 1 Comment

What Is Social Media Really, And How Can It Help My Dealership?

It's not the end all be all, that's for sure. What? But David I've been to one of your seminars, I've seen all your webinars and have read your blog posts, you're a social media guy... aren't you? In a sense you could make the argument that I am, I do preach it, I'm passionate about it and I feel that every dealership in the country can benefit from it to one…

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Added by David Johnson on October 13, 2010 at 3:37pm — 2 Comments

Excuses Are Like…

Many of the big money, big publicity compliance meltdowns in the auto industry have been the result of vehicle financing issues. Remember the Gunderson Chevrolet news clips showing the management team being convicted and sent to jail? Being a fearless bunch, some F&I folks still walk a fine line when it comes to compliance. Maybe it’s because no one ever showed them a better way?



Becky Chernek of Chernek Consulting, Inc., who is one of the finest F&I trainers in the industry,… Continue

Added by Jim Radogna on October 9, 2010 at 9:12pm — No Comments

Top 10 Facebook/Twitter Offenses

OK, this blog is purely for fun. Well, one of them is industry related. I came across #1 yesterday and was inspired to make a list.



10. Clogging up my feed. Spread out your posts please. For businesses, try HootSuite; you can schedule them out.



9. Liking everything.



8. Typing with CAPS LOCK on all the time.



7. Sending invitations asking me to join the same app several times… Continue

Added by Jenny Murphy Bloodworth on October 7, 2010 at 5:23pm — 8 Comments

The gurus’ guru

Forbes World’s Billionaire lists the combined net worth of Bill Gates and Steve Jobs at US$58.5…

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Added by Charles Bayer on October 5, 2010 at 9:24pm — No Comments

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