August 2010 Blog Posts (15)

For Trainers

The greatest single feeling of accomplishment you can experience as a Trainer is one where someone you are Training suddenly…Gets It.

And right in front of you… before your very eyes, there is a Change.

See, in Training, change is mostly slow, frequently subtle, hard to see and sometimes hard to measure. It requires energy, time, committment, belief, knowledge, skill, communication, background, application and mostly… Will Power.

So, when someone “Gets It” and… Continue

Added by Leonard Buchholz on August 27, 2010 at 12:26pm — No Comments

5 Different Viewpoints on: Which Social Medium is the Most Overhyped and Why?

"Facebook is, without question. Not because it’s not valuable—because it is! Facebook’s value is in your relationship to your customer, but that is just buried by the hype and too often misunderstood. For example, to be successful in the real world, you wouldn’t walk into a social setting like a party and shove your business card rudely right under everyone’s nose or begin stapling pictures of your inventory to your host’s walls, all while

loudly interrupting social conversations to talk… Continue

Added by Jenny Murphy Bloodworth on August 23, 2010 at 3:34pm — 2 Comments

RMT Introduces New GPS Tracking Device Exclusively for Auto Dealerships and Buy-Here-Pay-Here Auto Finance Groups

Rocky Mountain Tracking, Inc. (RMT) announces the Smart Tracker Elite GPS tracking device exclusively for Auto Dealerships and Buy Here Pay Here Auto Finance Groups.

The Smart Tracker Elite offers car dealers an on-demand method of tracking from the internet on an as-needed basis. According to some car dealerships, the Smart Tracker Elite is the answer to auto finance default and retention. “A dealer could have 100…


Added by Brad Borst on August 18, 2010 at 11:08am — No Comments

Not Taking Action Has Consequences

Yesterday I had the privilege of addressing a room of Service Managers and Factory Personnel. And I have to believe that everyone in that room was there to find or gather some new information that would help them take action on something that might be causing them some problems at their Dealerships.

Why would you attend if you had no hope of getting something, right? I hope that everyone one of them got something that they can use right away at their Dealership this week, something… Continue

Added by Leonard Buchholz on August 13, 2010 at 7:00am — No Comments

Unhappy Car Buyer Gets 110,000 Views on YouTube

I was browsing through the website of a prominent dealer-chasing law firm this morning (I know, I have weird hobbies), and came across a posting about a dealer with a link to a YouTube video. This dealership is part of a good-sized group that is very well-regarded in the area. As I am personally acquainted with this dealer group, I can attest to their integrity and dedication to customer satisfaction. So, when I clicked on the YouTube link, I expected to see another unconvincing customer with a… Continue

Added by Jim Radogna on August 10, 2010 at 7:39pm — 9 Comments

Customers and Communications...Are You Losing Sales?

The number one area that your Customers would like you to improve in is… Communicating with your Customers.

Most of you reading this would say “We do communicate with our Customers all the time! We call them; we send them emails…why we even have a monthly newsletter that we send out. What more could they possibly want?”

Maybe…just maybe…they might want you to communicate with them the way they like to be communicated with…whaddya think?

Have you asked your… Continue

Added by Leonard Buchholz on August 10, 2010 at 3:33pm — 2 Comments

What Are You Thinking When You Start Your Day?

I was traveling recently when I noticed a young man standing in the same line as me for the San Diego flight. Like many of you traveling and spending a lot of time in airports, I become a "people watcher" to pass the time.

As I have "aged" (a kind word for getting old) I find myself watching younger people, especially the kids. I think that children, who are mostly excited to be traveling and filled with boundless and seemingly endless amounts of energy, are the most fun to watch.… Continue

Added by Leonard Buchholz on August 9, 2010 at 11:30am — No Comments has relaunched-

Dealerships and sales people who want to differentiate themselves from the industry can join the neighborhood, and promote themselves to millions of auto shoppers every day.

sign up now. Personal pages are free. You just need to stay active on the site. ;

Added by Mark Dubis on August 6, 2010 at 12:39pm — No Comments

Recruiting Step 4 - Training and Selection


Added by Michael Rees on August 4, 2010 at 3:00pm — No Comments

Recruiting Salespeople - Step 3 - The Interview


Added by Michael Rees on August 4, 2010 at 3:00pm — No Comments

Internet Manager Wanted

Sauers Buick GMC, LaPorte Indiana is seeking a candidate to fill the position of Internet Manager/ BDC

Please foward your resume to

Added by Sue James on August 4, 2010 at 2:53pm — No Comments

Uncle Frank sez: “You can’t lead others unless you have followed.”

Uncle Frank is always quick to point out that no member of the Boy Scouts has ever started out as an Eagle Scout and no member of the United States Military has ever started out as a general. They have to work their way up through the ranks and into those positions…


Added by Tracy E. Myers, CMD on August 4, 2010 at 7:16am — 2 Comments

TK Carsites Appoints Vane Clayton Chairman of the Board to Oversee Day to Day Operations

Vane Clayton, an industry leader known for building profitable private and public growth companies joins TK Carsites, Inc. an Internet marketing company that focuses on SEO, Social Media, and website design for franchised and independent auto dealers.

Orange County, CA (August 3, 2010) – TK Carsites, Inc. an Internet marketing provider for automotive retailers, announced today that it has appointed Vane Clayton as Executive Chairman.… Continue

Added by JD Rucker on August 3, 2010 at 1:01pm — No Comments

Crunching Your Service Numbers

It is not enough to measure.

That's right, I said it.

Measuring your numbers is a waste of time if you don't do anything with the numbers you measured. In order for the numbers to mean something, you must do something with them. It is not enough to just gather and store the information.

"You must measure what you need to manage".....and...."you must inspect and evaluate the efforts of your people daily" says Don Reed, CEO of DealerPro Training… Continue

Added by Leonard Buchholz on August 2, 2010 at 2:37pm — No Comments

Who’s your daddy GINA?

How do you describe someone who in a 17 year period as Design Director of BMW…


Added by Charles Bayer on August 2, 2010 at 3:48am — No Comments

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