"That all depends, are you looking for manager training, desking, TO? Your CRM should walk any sales manager through holding people accountable and training, which is 75% of a sales managers job. If you want a school for that I reccomend…"
"Courtney, I find it ironic that you bring the Colts and Saints to your analogy. My question to you, would either of these teams be turned around if they had hired Pat Riley or Phil Jackson? I agree that something needed to be done at GM, however you…"
"I believe the "talking heads" called GM a rudderless ship. Whitachre seems intent on believing the Chairman of the Board should be the CEO. Well big boy, you got your wish. The reality is they did very little through their bankruptcy to…"
"Charlie, I agree with everybody else. Make sure you document everything including the conversation with the dealer. Be as complete and thorough as possible. As a long time GM/COO I would want to know, and absolutely bring it to the dealer, but I…"
"I believe they will file, and I believe the stage was set when the Federal Government took over the warranty obligations. I think in some cases the effect will be very bad, floor traffic will suffer in the interim, what will be harder to control…"
"In the beginning (right after the announcement) we saw a slight spike in floor traffic that resulted in increased sales, that was primarily due to somebody doing "SOMETHING" (as opposed to now, where all we have are speculation, and…"