Stephanie Young
  • Fleming Island, FL
  • United States
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Stephanie Young's Page

Discover how we can be your helping hand in recruiting and training a highly effective sales, service and management team.

Latest Activity

Stephanie Young posted a blog post

Developing a Successful Automotive Sales Team

What do I have to do to develop a great sales team?An ideal sales team of veteran salespeople would allow each dealership to maximize revenue.  In reality, sales departments experience a high level of…See More
Aug 4
Stephanie Young posted a blog post

Auto Sales Training: Building Human to Human Transactions

It’s unfortunate that so many members of the automotive industry when approached with a genuine request to be of assistance, are prone to wondering  “ What do you want from me?” or “What are you selling?”  I blame the all too common and frequent hidden agendas that often occur in B2B and B2C interactions.We already understand that a single loyal customer is worth more than…See More
Jul 14
Stephanie Young posted blog posts
Jul 8
Stephanie Young posted a blog post

Creating Red Carpet Customer Service

There are probably a thousand reasons or more that customer service and retention is a valuable automotive sales training topic, but here are just nine that affect all industries that should get your attention. 1.   86% of buyers will pay more for a better customer experience. But only 1% of customers feel that vendors consistently meet their expectations. (CEI Survey)2.   By 2020, customer…See More
May 20
Stephanie Young posted a blog post

Part 2: Automotive Recruiting Tips for Attracting Young Talent

Transparency is critical to Generation Y and it starts with the job posting.  Dealerships should consider posting information regarding employment directly on dealership websites to include details on job responsibilities and expectations, compensation and benefit plans,…See More
May 7
Stephanie Young posted a blog post

Sales Training: Building Relationships on Social Media

Rejection is part of the sales professional experience, but selling is a personal experience for both the salesperson and the buyer.Long sales cycles, endless follow ups via email and phone and no-after-no cannot only be brutal on the morale of a salesperson; it is often not much fun for the buyer either.  Now when a…See More
Apr 29
Mike Elliott liked Stephanie Young's profile
Mar 11
Stephanie Young posted a blog post

Management, Service & Automotive Sales Training: Bringing Value

‎"You don't get paid for the hour.  You get paid for the value you bring to the hour.” ~ Jim RohnRecently, I had a day in which the time seemed to sit still.  I glanced at the clock for the tenth time and it was only 1:30pm.  How could this be?  I felt like I had already completed a full day worth of work and it should be…See More
Mar 10
Stephanie Young posted a blog post

Automotive Sales Staff Recruiting Time Management Plan

Automotive management tasked with the job of recruiting car sales people in addition to their other duties, often find themselves underachieving in terms of production.  Automotive…See More
Mar 6
Stephanie Young posted a blog post

Automotive Sales Training: Dressing for Success

Part of my life was spent in Southeastern Oklahoma.  I remember teenage boys coming to the ranch dressed in their "good jeans" with a tucked-in "nice shirt" and driving their daddy's "dress truck".  The purpose was to show my aunties and uncles, that they were gentlemen and worthy of the responsibility of the social company of the young women in the…See More
Mar 4
Stephanie Young posted a status
"Looking for Salespeople in DC/Vienna VA market. No Exp Required Last day to apply! http://dld.bz/dh53H"
Feb 17
Stephanie Young posted a blog post

Auto Sales Training: Communicate with Impact

Sales letters are important tools for interactive marketing, lead generation and nurturing sales opportunities.  In the age of digital marketing, usually one of the earliest experiences a potential consumer will have with an organization is some impersonal written for the masses word format.Selling is like dating.  Imagine you are on a first date; would you present your…See More
Feb 13
Stephanie Young posted blog posts
Feb 5
Stephanie Young posted a blog post

Do You Have Leaders or Bosses Driving Organizational Success

There is no mystery in the concept that the happier employees are, the more productive they are, resulting in greater profits for your organization.   Read the below descriptions for a leader and a boss and determine what is the driving force in your dealership. Leaders are people that are responsible for inspiring, guiding and leading a group…See More
Feb 4
Stephanie Young posted a status
""How to build a successful #team: http://ning.it/14yYmLb""
Sep 9, 2013
Stephanie Young posted a status
"Huffines in Plano is Seeking Salespeople http://dld.bz/cwTpq"
Apr 11, 2013

Profile Information

Company
The Manus Group
Position
Vice President of Sales and Marketing
Dealership, Allied Industry or Finance Company?
Allied Industry
If Dealership, Franchise or Independent
Not Applicable
Your web site
http://themanusgroup.com
Biography/Work Summary
Degreed professional with over ten years of experience in marketing, public relations and event planning and a proven track record of successful projects from initial concept to completion. High-energy, imaginative, result orientated leader with a talent for building cohesive teams. Dynamic individual with strong communication skills and a logical approach to problem solving, resulting in increased customer engagement and acquisition.

AREAS OF EXPERTISE

• Project Management
• Client/Public Relations
• Customer Relationship Management
• Social Media Marketing
• Strategic Brand Development and Planning
• Market and Customer Development
• Event Planning/Coordination
• Lead Development and Growth
• Marketing and Media Materials
• Community and Charity Outreach
• Blogging and Social Media Interaction
• Graphic Design
• Educational Instructor
• Curriculum Development



SIGNIFICANT ACCOMPLISHMENTS
• Developed lead nurturing program that increased sales closing ratio to 52%.
• Deployed customer/community relations program to improve company reputation from a C- to an A-.
• Created multi-level automation and streamlining, yielding 30% increased companywide productivity.

COMPUTER SKILLS

• Microsoft Office (Publisher, Excel, Word, Outlook)
• Photoshop
• Mass Email (Mail Chimp, Mail Dog, Pardot)
• Sugar CRM
Favorite Quote
Watch your thoughts, for they become words. Watch your words, for they become actions. Watch your actions, for they become habits. Watch your habits, for they become character. Watch your character, for it becomes your destiny.
Activities Away From Work
I was the 2013 Ms. Florida Forestry Queen, but still am involved with promoting the Florida Forest Service and my platform on STEM education. I am also a consultant for Rodan+Fields skin care because our face is usually the first thing people notice and can influence their first impression.
Birthday
February 12

Stephanie Young's Blog

Developing a Successful Automotive Sales Team

Posted on August 4, 2014 at 11:44am 0 Comments

What do I have to do to develop a great sales team?

An ideal sales team of veteran salespeople would allow each dealership to maximize revenue.  In reality, sales…

Continue

Auto Sales Training: Building Human to Human Transactions

Posted on July 14, 2014 at 1:04pm 0 Comments

It’s unfortunate that so many members of the automotive industry when approached with a genuine request to be of assistance, are prone to wondering  “ What do you want from me?” or “What are you selling?”  I blame the all too common and frequent hidden agendas that often occur in B2B and B2C interactions.

We already understand that a single loyal…

Continue

The Recruiting Campaign-Brand Image Correlation

Posted on July 8, 2014 at 10:13am 0 Comments

In most markets, those seeking jobs are also those buying your goods and services.   So how should companies engage with these candidate/consumers while navigating changes in shifting age demographics, new recruiting tools and the desire for a strong positive candidate centric recruiting experience?

Here are four tips to improving your…

Continue

Don’t Tarnished Your Brand with Bad Recruiting

Posted on July 7, 2014 at 10:30am 0 Comments

DIY recruiting campaigns can be cumbersome and time consuming, but it can also put a strain on your company image.  There is a growing chasm between company and candidate satisfaction with recruiting…

Continue

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