"Craig, they contacted me.
Thanks!!!!!!!
Robin"
The automotive social network for dealers and dealership management
-
Robin Heywood
- Female
- Spring Hill, FL
- United States
- Blog Posts (7)
- Discussions (2)
- Events
- Groups (1)
- Videos
Robin Heywood's Page
Latest Activity
Robin Heywood replied to TONY PATITUCCI's discussion Parts Inventory Companies"I am also looking for a company to do a parts inventory for one of my dealerships in Indiana. Any help would be appreciated. Thank you!!!"
Robin Heywood posted events4th Annual Service and Parts Super Guild
July 26, 2010 all dayDealerPro Training Solutions will be at the 6th Annual Chrysler Southeast and Southwest Business Conference
September 23, 2010 from 5:30pm to 9:30pm
Profile Information
- Company
- Dealer Pro Training Solutions
- Position
- Fixed Operations Specialist
- Dealership, Allied Industry or Finance Company?
- Allied Industry
- If Dealership, Franchise or Independent
- Not Applicable
- Your web site
- http://fixedopsnews.blogspot.com/
- Biography/Work Summary
- 25 Years in the Automotive Industry
- Favorite Quote
- No one is ever too smart or too experienced to learn!
Belief leads to Passion - Passion leads to Success!
- Activities Away From Work
- God, family, Harley
- Birthday
- January 7
Robin Heywood's Blog
Maximum Accountability Creates Maximum Profitability
Posted on July 20, 2010 at 9:09pm 0 Comments 0 Likes
After spending the last nine years working with hundreds of dealerships all across our country, I have discovered an amazing phenomenon permeating fixed operations. One could compare this phenomenon to cancer. The good news is this cancer is 100 percent curable for every single dealer who really wants to be cancer-free! The cancer is called “Lack of Accountability.” I find maximum accountability for everyone’s performance in the sales department, but when I…
Continue Business Development Centers Can Maximize Service Appointments
Posted on July 20, 2010 at 9:07pm 0 Comments 0 Likes
I recently reviewed some research findings from a Detroit 3 manufacturer that revealed a very disturbing statistic: “The average dealer has a drop rate of about 35% on incoming service calls.” This simply means the customer hangs up the phone without speaking to anyone. This is disturbing, particularly in light of the declining warranty and retail repair order counts we are experiencing in our industry today. As a dealer or general manager, would you allow 35…
Continue Missed Profit Opportunities
Posted on July 20, 2010 at 9:06pm 0 Comments 0 Likes
In the pursuit of additional profit opportunities in your service department, you must focus on maintenance of your customers’ vehicles. This is a missed opportunity for many dealers who do not perform complete, thorough inspections of their customers’ vehicles and do not make recommendations for preventative maintenance based on time, mileage, local conditions, etc. The value of these missed profit opportunities might surprise you.…
Continue The Meaning Behind the Term "Fixed Operations"
Posted on July 20, 2010 at 9:04pm 0 Comments 0 Likes
Why do we classify half of our dealership as variable and the other half as fixed? What is the difference between the two? Should they operate independently of one another or operate as one? Is one more important than the other? As a dealer or general manager, which one deserves more of your time? These are interesting questions that are worthy of much discussion for the dealer who wants to survive and thrive in today’s marketplace.…
ContinueComment Wall
- No comments yet!
© 2013 Created by Greg Goebel.
