"...and to answer your question specifically,yes gut feeling at times,but any potential hire must have the "capacity" to learn,improve and excel in the environment they are being placed into."
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Mark Feazel's Groups
Mark Feazel's Discussions
New Phone Scripts
Started this discussion. Last reply by Mark Feazel Nov 6, 2009. 2 Replies 0 Likes
Selling Blacktop
Started this discussion. Last reply by Walter Braithwaite Aug 19, 2009. 1 Reply 0 Likes
Mark Feazel's Page
Latest Activity
Craig Lockerd replied to Mark Feazel's discussion Interview vs "Gut Instinct"? in the group Managers cornerCraig Lockerd replied to Mark Feazel's discussion Interview vs "Gut Instinct"? in the group Managers corner"Mark,The Car Sales Simulator is an outstanding tool,Steve Munyan and Hire The Winners.Most of our Dealers are using it and not for only sales,anyone that speaks to a client should take it."
Thomas Freeborn replied to Mark Feazel's discussion Interview vs "Gut Instinct"? in the group Managers corner"Thats a very good way to think about your interview. I will use this! I may be looking for a job so it goes both ways"
David Tifft replied to Mark Feazel's discussion Interview vs "Gut Instinct"? in the group Managers corner"Qualify, Qualify, Qualify; Do not try to like the person, do not think about liking the person, do not get into any disscusion that may lead you to like the person. It does not matter yet if you like the person, it only matters for now if they…"
Malcolm A. Reid, Sr replied to Mark Feazel's discussion Interview vs "Gut Instinct"? in the group Managers corner"
I've found that a typical interview alone will not determine my selection. I do an interview with a little twist.
First I loosen them up by doing a meet and greet. I qualify them and make them very comfortable…"
Mark Feazel added a discussion to the group Managers corner
Interview vs "Gut Instinct"?
When hiring sales people, do you go with how well they interview or do you follow your gut?Personally, I look for people who have the personality and sense of humor to connect with a customer. I have been training salespeople for over 15 years, so I know I can teach them the basics.I was looking at my sales board at the end of Sept and came to realize that 2 of my top 3 guys really interviewed horribly, but I have a "gut feeling" that they would be good. How often do you let your gut override…See More
Mark Feazel commented on Earl Mc Ginty's blog post Internet auto sales deals I have to split with the Internet guy."any internet manager worth a damn keeps extensive notes in the CRM about all contact with a customer. if your guys doesn't have notes on the customer he gets bupkiss!
-Feaz"
Mark Feazel replied to Jim Radogna's discussion Advertising Compliance – Dodging Bullets"Excellent subject! You must also keep in mind the rules in YOUR state. Our Attorney General here in Illinois lives to sock it to dealerships. However, I am 3 miles from Missouri, where the AG doesn't care that much. Therefore, the Missouri…"
Mark Feazel replied to Mike Robbins's discussion Question For ISM's: How To Ensure Customers Ask For YOU?? in the group Internet Retailing"This has always been a problem. Years ago, I used a Photo Editor to place my face on a $50 bill. I use this on every e-mail I send to a customer.
It looks a lot more like MONEY than a coupon, and I get a better response of people asking for me.
-Feaz"
Mark Feazel replied to Courtney Cole's discussion Is Toyota the Tiger Woods of the Auto Industry?"Jim - you hit the nail on the head! I have been saying this for the past year or more. In the 80's when the domestics were cranking out cars as fast as they could three shifts a day they did have quality issues. During that same time the…"
Mark Feazel replied to Harlene Doane's discussion All I Want For Christmas ..."What I would like to see more of, you can't help with Harlene.
I would like to see more input from the other dealer principles and managers when someone posts a question or request for help.
I know I have posted responses and there end up only…"
Mark Feazel replied to Courtney Cole's discussion NADA ... Attending or Staying Home?"Our Dealer Principle and GM are going - that means I have to stay home!!"
Mark Feazel replied to Lin Poissonnier's discussion Want to get better try this it works, plus we all share in the knowledge in the group Managers corner"Love the ideas David!
Unfortunately, the Attorney General here in Illinois would call "Cash Back" an In-House Rebate and fine me until I bled!
Of course - 3 miles away in Missouri, they advertise it all the time!
LOL"
Mark Feazel replied to Lin Poissonnier's discussion Want to get better try this it works, plus we all share in the knowledge in the group Managers corner"More Training - concentrating on "The Basics"
Concentrated Follow-Up to create Lifelong Customers
110% T/O - two heads (or three) are always better than one.
-Feaz"
Mark Feazel replied to Lin Poissonnier's discussion Do you see things getting better? in the group Managers corner"Yes, my friend, the tide is turning! Unfortunately, our captive is now GMAC, who apparently doesn't need our business. We're just sending more to Credit Unions and local banks.
Good to see you again Lin!
-Feaz"
Mark Feazel replied to David Ellis's discussion Grand Opening"Don't know your franchise or location - but this got everyone's attention here at our Jeep dealership in the Midwest:
I had a friend of mine with a "Rock-Crawler" Wrangler come out. I bought a couple of heaps from the junkyard…"
Profile Information
- Company
- Westlake Financial Services
- Position
- Dealer Account Manager
- Dealership, Allied Industry or Finance Company?
- Finance Company
- If Dealership, Franchise or Independent
- Not Applicable
- Biography/Work Summary
- 16 years in retail. Sales, F&I, Secondary F&I, Floor Manager, Fleet Manager, Used Car Manager, New Car Manager, etc, etc,
Now a "Bank Rep" for Westlake Financial
- Favorite Quote
- "Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity." - George S. Patton
- Activities Away From Work
- trying to keep up with my kids!
- Birthday
- November 16
Mark Feazel's Blog
Look at us Grow!!
Posted on March 6, 2009 at 9:11pm 0 Comments 0 Likes
I can't believe how much this site has grown in the past two weeks!
Two weeks ago I was member #150-something. Now there are over 640! Great Idea Greg!
-Feaz
Two weeks ago I was member #150-something. Now there are over 640! Great Idea Greg!
-Feaz
Comment Wall (9 comments)
- At 12:18pm on July 2, 2009,
Matthew Cole said… - Thank You! I look forward to everyone growing and learning together
- At 1:54am on April 2, 2009,
Darcy Burrell said… - Sure did, thank you for pointing me in the right direction.
A lot to take in!
- At 8:19am on March 27, 2009,
brian pendola said… - I do sales training not just to get new salespeople, but i will also train your people to do the right job with your customers. You can train salesmen, but the managers must follow the system that the salesmen were trained on. It all starts from the top.
- At 5:00pm on March 23, 2009,
Chris Stevens said… - "Gotten" over? No way dude! Born and raised.. I was built for this business with my excellent grasp of getting used to rejection, starting young with my sports teams!
- At 12:34am on March 11, 2009,
Ace Cubrero said… - No offense taken ! I understand - but it comes down tot the same thing to not lump them all in one stereo type....
- At 12:45pm on March 9, 2009,
Rod McDowell said… - Great post regarding "we are the economy."
- At 8:54am on February 26, 2009,
Shannon Green said… - Welcome Mark to theKey Control Group, I look forward to your input.
Shannon Green
- At 9:25am on February 25, 2009, Jeff Carress said…
- Good Morning Mark do you have a Randy Nelson at your location?? My name is Jeff Carress with Automotive Credit Corp and I was trying to return his inquirey from yesterday. Please give me a call and let's see if we can help him out. 800 810 2202 ext 1227 Thanks Jeff
- At 10:39pm on February 24, 2009,
Lin Poissonnier said… - What do think about this site?
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