Kim Long
  • Female
  • Evansville, IN
  • United States
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Kim Long's Page

Latest Activity

Kim Long joined Tom Herald's group
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Automotive Special Finance Association

The ASFA is a group of automobile dealers, lenders, industry vendors and other proessionals who are dedicated to improving sales operations through networking and sharing ideas, best practices and lessons learned.
Mar 9, 2009
Kim Long joined Harlene Doane's group
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Internet Retailing

This group is for those individuals working in the Internet department. A place to share ideas on driving traffic, managing leads and closing more deals.
Mar 9, 2009
Kim Long joined Gene Daughtry @ Dealers411.net's group
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BHPH Solutions

Discuss solutions for dealers getting into BHPH or thinking about it.See More
Mar 9, 2009
Kim Long and Steve Stone are now friends
Feb 24, 2009
Kim Long joined Mitch Berndt's group
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Ren’T’Own® Lease’T’Own™

Learn about Ren’T’Own®/Lease’T’Own™ and how it can compliment your current BHPH business model.
Feb 24, 2009
Kim Long joined Greg Goebel's group
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Used Vehicle Group

Used cars, used trucks, certified pre-owned, cream puffs, you name we can talk about it here. A group to help dealers focus on one of the most important profit centers of a dealership.See More
Feb 24, 2009
Kim Long joined Greg Goebel's group
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Auto Finance Companies

Use this forum to ask questions or share information about auto finance and leasing companies. One suggestion - rather than writing on the "wall", keep the discussions organized by adding to an open topic or by starting another discussion.
Feb 24, 2009
Kim Long joined Kevin Day's group
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F&I Processes & Products

This group is to exchange ideas on best practices in the finance office. What products are selling the best. Which service contract companies are hot, and which are not. Share menu training ideas, processes, lenders, and much more!See More
Feb 24, 2009

Profile Information

Company
Auto Dealer Monthly
Position
Assistant Editor
Dealership, Allied Industry or Finance Company?
Allied Industry
Your web site
http://www.autodealermonthly.com

Kim Long's Blog

Smart Customer Service

Posted on October 21, 2010 at 12:16pm 5 Comments

I came across this story this morning and thought it was a great illustration of how important good customer service truly is to dealers. Everyone is watching the bottom line more closely than ever

these days, but it's always good to remember that a little kindness can pay off in a big way.



http://www.fastcompany.com/1696663/why-is-it-so-hard-to-be-kind



So which dealer would… Continue

Comment Wall (3 comments)

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At 10:54pm on February 19, 2010, Sheldon Wolff said…
At 10:53pm on February 19, 2010, Sheldon Wolff said…
Kim the best product or service is honesty & options, in service rather than being sold on one item, provide options, today funds are tight, suggest the best product or option or one a bit less expensive to save them a few bucks, most of the time they will pick the better one, but by suggesting an option your on thier side rather than getting thier last buck. ex buy the premium pads and generic rotors. bad pads squeel rotors dont. etc. Sell as you would shop, get and give the best value to your customer base and you will solidify your foundation of customers.Track your customers when thier last service was and follow up with reminders with a phone call and not a postcard.
At 6:16pm on March 9, 2009, Gene Daughtry @ Dealers411.net said…
Kim,
I have found this to be a good site for sharing some ideas. I wish more people would get involved. I'm sure I can learn from everyone here. If I can help you let me know.
 
 
 

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