Kim Long's Page

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Kim Long posted an event

LIVE Best Practice Web Event on Integrated Marketing at Web Event

April 24, 2012 all day
 Live Event! The Dealer Empowerment Series.Ready to "Think Less and Sell More"? Join our "Training Evangelist" John Jones on 4/24 at 2 p.m. EST to talk through today's online car customer expectations, and how to meet them simply and efficiently. Live online, with an interactive Q&A! Sign up at: …See More
Apr 11, 2012
Tyler Robbins replied to Kim Long's discussion Service department essentials in the group Fixed Operations
"ATiServiceMenus.com"
Jun 27, 2011
THOMAS CAMPBELL commented on Kim Long's blog post Smart Customer Service
"Great article."
Oct 26, 2010
Pat DeFilippo commented on Kim Long's blog post Smart Customer Service
"Great article Kim, hopefully it will hit home with others that read it."
Oct 25, 2010
Shon Elk commented on Kim Long's blog post Smart Customer Service
"That's a great article. Its amazing how the little things in customer service make such a huge difference."
Oct 25, 2010
Alan Mosher commented on Kim Long's blog post Smart Customer Service
"Awesome article. This should be required reading for everyone in the business. Too often we forget that it is the little things that can set us apart and that our customers are who we really work for."
Oct 21, 2010
Jenny Murphy Bloodworth commented on Kim Long's blog post Smart Customer Service
"Great story; thanks for sharing!"
Oct 21, 2010
Kim Long's blog post was featured

Smart Customer Service

I came across this story this morning and thought it was a great illustration of how important good customer service truly is to dealers. Everyone is watching the bottom line more closely than everthese days, but it's always good to remember that a little kindness can pay off in a big way.http://www.fastcompany.com/1696663/why-is-it-so-hard-to-be-kindSo which dealer would you be in that situation? How do you make sure…See More
Oct 21, 2010

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Auto Dealer Monthly
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Assistant Editor
Dealership, Allied Industry or Finance Company?
Allied Industry
Your web site
http://www.autodealermonthly.com

Kim Long's Blog

Smart Customer Service

Posted on October 21, 2010 at 12:16pm 5 Comments

I came across this story this morning and thought it was a great illustration of how important good customer service truly is to dealers. Everyone is watching the bottom line more closely than ever

these days, but it's always good to remember that a little kindness can pay off in a big way.



http://www.fastcompany.com/1696663/why-is-it-so-hard-to-be-kind



So which dealer would… Continue

Comment Wall (3 comments)

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At 10:54pm on February 19, 2010, Sheldon Wolff said…
At 10:53pm on February 19, 2010, Sheldon Wolff said…
Kim the best product or service is honesty & options, in service rather than being sold on one item, provide options, today funds are tight, suggest the best product or option or one a bit less expensive to save them a few bucks, most of the time they will pick the better one, but by suggesting an option your on thier side rather than getting thier last buck. ex buy the premium pads and generic rotors. bad pads squeel rotors dont. etc. Sell as you would shop, get and give the best value to your customer base and you will solidify your foundation of customers.Track your customers when thier last service was and follow up with reminders with a phone call and not a postcard.
At 6:16pm on March 9, 2009, Gene Daughtry said…
Kim,
I have found this to be a good site for sharing some ideas. I wish more people would get involved. I'm sure I can learn from everyone here. If I can help you let me know.
 
 
 

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