Kelly Lively's Page

Company

Citifancial Auto

Position

Managing Director

Dealership, Allied Industry or Finance Company?

Finance Company

If Dealership, Franchise or Independent

Franchise

Your web site

http://www.linkedin.com/in/kellylively

Biography/Work Summary

Highly accomplished Senior Level Sales and Operations Manager with 15 years of experience in the credit and auto finance industry. Background includes designing the development of a solid rapid-growth management team. Promoted 6 times in 14 years, 4 of which were management roles. Excellent analytical, organizational, and leadership skills promoting team building, mentoring and staff development. Demonstrated talent for recruiting, interviewing, hiring, directing and supervising staff.

PROFESSIONAL EXPERIENCE

CITIFINANCIAL AUTO, Altamonte Springs, Florida 1994 - Present
Managing Director (2007-Present)
Direct and oversee 4 Regional Buying Centers consisting of 200 employees and 3,000 dealers generating a monthly average of $120M in indirect auto loans. Ensure consistent expectations are met in service levels, account management, training and development, productivity, quality and portfolio performance and management duties.

• Improved the number of contracts processed by 30% daily by creating and implementing a loan processing procedural manual to standardize the process across all regional buying centers.
• Chosen to participate on the "Employer of Choice" initiative. Continuously worked and gathered information from employees, facilitating improvements to recruiting, hiring, initial and ongoing training that attracted and retained quality employees.
• Planned, facilitated and executed the downsizing and full closures of 8 Regional Buying Centers within a 9 month period, while continually leading and motivating the non-impacted centers to achieving their goals.

Regional Buying Center Manager (2002-2007)
Managed the daily operations of a large regional buying center through 6 supervisors and their
teams to process a monthly average of $40M in indirect auto loans.

• Achieved excellent ratings on control reviews by ensuring that each department was up to date on any changes made to policies and procedures, while increasing volume of 15% - 20% annually.
• Recruited 31 employees during a 5 year period due to consistently exceeding annual volume goals.
• Led buying center to achieve most profitable status for three consecutive years (2004-2006), which led to the receipt of the Top Performer award for those same years.
• Directed the management of 623 dealer relationships through the buying team. Efficiency booking ratios improved from 68% to 75%, resulting in meeting increased volume and monthly goals consistently.
• Prepared the annual volume projection plan and gave both oral and written presentations to the CEO, senior executives and managing directors.
• Received 2005 Recognition Award for outstanding performance and commitment to success.
• Relocated a buying center successfully over a weekend, while maintaining business continuity.

Buying Supervisor (1999-2002)
Managed daily operations for a team of 9 buyers, producing $20M in indirect auto loans monthly.

• Worked with the outside sales team to increase volume by 10% annually, while maintaining a high percentage of return on assets.
• Reviewed and analyzed daily, weekly and monthly reports to ensure volume and profitability goals were met.

Birthday

August 9