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Jim Radogna
  • Male
  • San Diego, CA
  • United States
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Jim Radogna's Discussions

Will You Still Love Me Tomorrow?

Thanks for the feedback, Gene. I'll have to read that book. Too many people have that one-deal-at-a-time mentality and fail to see the big picture. Regards, Jim

Replied Mar 7

Will You Still Love Me Tomorrow?

Great points, Marv. Many people fail to realize that holding an unhappy customer's feet to the fire to avoid an unwind costs far more than the profits made on that one deal. It sounds like you work f…

Replied Mar 7

Will You Still Love Me Tomorrow?
8 Replies

There are a number of good reasons for operating an ethical and legally compliant dealership, not the least of which is staying out of a courtroom. Perhaps the most important - and most often overloo…

Started this discussion. Last reply by Tom Gorham 1 day ago.

Top Ten Ways an Employee Can Ruin Your Day
1 Reply

Question: Where are compliance lapses likely to occur in most dealerships? 1. The F&I office 2. The sales managers’ office 3. The lot 4. The showroom 5. All of the above In my humble opinion, t…

Started this discussion. Last reply by MARV ELEAZER Mar 5.

 

Jim Radogna's Page

Latest Activity

Tom Gorham replied to Jim Radogna's discussion 'Will You Still Love Me Tomorrow?'
There is only one answer to the question, "Will you still love me tomorrow?" The answer is whether you put your customer first. We all want to make a profit. There is nothing wrong with that. Walmart makes a profit. Everyone who is successful makes…
yesterday
Albert Dewey replied to Jim Radogna's discussion 'Will You Still Love Me Tomorrow?'
Beyond the legalities and beyond the immediate profit, you need to also look at the long term balance sheet. What is the cost of customer acquisition per vehicle sold in your place of business? In most dealerships this can easily be in the $500 - $1…
on Monday
Jayme Roberts replied to Jim Radogna's discussion 'Will You Still Love Me Tomorrow?'
Carl Sewell's "Customers for LIfe" is a must read!!!! I have read it several times over the last 10 years.
on Monday
MARV ELEAZER replied to Jim Radogna's discussion 'Will You Still Love Me Tomorrow?'
Had a similar situation last week. Elderly customer phones in a year after they bought the car and claimed I told them the VSC would only affect their payment $15 per month when in actuality it was the GAP number they had in mind which they thought…
on Monday
A discussion started by Jim Radogna was featured
Will You Still Love Me Tomorrow?
There are a number of good reasons for operating an ethical and legally compliant dealership, not the least of which is staying out of a courtroom. Perhaps the most important - and most often overlooked - reason is increased customer satisfaction. T…
on Monday
Jim Radogna replied to Jim Radogna's discussion 'Will You Still Love Me Tomorrow?'
Thanks for the feedback, Gene. I'll have to read that book. Too many people have that one-deal-at-a-time mentality and fail to see the big picture. Regards, Jim
on Sunday
Jim Radogna replied to Jim Radogna's discussion 'Will You Still Love Me Tomorrow?'
Great points, Marv. Many people fail to realize that holding an unhappy customer's feet to the fire to avoid an unwind costs far more than the profits made on that one deal. It sounds like you work for a great organization. I would expect nothing le…
on Sunday
Gene Daughtry replied to Jim Radogna's discussion 'Will You Still Love Me Tomorrow?'
JIm this is a great topic. I worked for many years in the Sewell organization in Dallas. Carl Sewell wrote a book around 1994 titled "Customers for Life". That book details Sewell's commitment to customer service and what it can do for your business…
on Sunday
MARV ELEAZER replied to Jim Radogna's discussion 'Will You Still Love Me Tomorrow?'
You raise some VERY important points here Jim. Anyone that has been in the business a while has likely witnessed some of the situations you've mentined here. There are times when oversights happen on the part of personnel since so many hands touch…
on Sunday
Jim Radogna added a discussion
Will You Still Love Me Tomorrow?
There are a number of good reasons for operating an ethical and legally compliant dealership, not the least of which is staying out of a courtroom. Perhaps the most important - and most often overlooked - reason is increased customer satisfaction. T…
on Sunday
MARV ELEAZER replied to Jim Radogna's discussion 'Top Ten Ways an Employee Can Ruin Your Day'
GREAT article Jim! Hopefully it finds the right set's of eyes.
on Friday
A discussion started by Jim Radogna was featured
Top Ten Ways an Employee Can Ruin Your Day
Question: Where are compliance lapses likely to occur in most dealerships? 1. The F&I office 2. The sales managers’ office 3. The lot 4. The showroom 5. All of the above In my humble opinion, the answer is a qualified all of the above. The reason…
March 2
Jim Radogna added a discussion
Top Ten Ways an Employee Can Ruin Your Day
Question: Where are compliance lapses likely to occur in most dealerships? 1. The F&I office 2. The sales managers’ office 3. The lot 4. The showroom 5. All of the above In my humble opinion, the answer is a qualified all of the above. The reason…
March 2
Jim Radogna replied to Jim Radogna's discussion 'Legal Compliance - Who Taught You the Rules?'
Thanks Jim. I applaud the way you stick to your guns and keep the faith. Be assured that regualtory actions and lawsuits against dealers continue to grow and the "old schoolers" will eventually be weeded out. Any dealer would be fortunate to have an…
February 25
Jim Dirks replied to Jim Radogna's discussion 'Legal Compliance - Who Taught You the Rules?'
Let me be among the first to say KUDOS to you, for recognizing the value/importance of proper compliance and disclosure! An AMAZING number of dealership personnel, could care less. One of the common questions I get asked when I interview for an F&I…
February 25
A discussion started by Jim Radogna was featured
Legal Compliance - Who Taught You the Rules?
Back when I was a green-pea salesman, I listened carefully to everything the closers and sales managers said. These guys were good! It seemed that no matter what the customer said, they had an answer. So I listened and learned. When I got my shot an…
February 24

Profile Information

Company
Dealer Compliance Consultants, Inc.
Position
President
Dealership, Allied Industry or Finance Company?
Allied Industry
If Dealership, Franchise or Independent
Not Applicable
Your web site
http://www.dealercomplianceconsultants.com
Birthday
September 14

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