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Hal Scott
- Male
- Davenport, IA
- United States
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Hal Scott's Discussions
Pay plans and CSI
Started Apr. 3, 2009
Selling Service Maintenance Products
Replied Mar. 17, 2009
Hal Scott's Page
Latest Activity
Good morning. My first comment is that all pay plans suck. What will enthuse one employee will cause another to quit. With that in mind first determine the criteria that is critical the staffers jobs - what is it that tey must accomplih for this pro…
This group is for those individuals working in the Internet department. A place to share ideas on driving traffic, managing leads and closing more deals.
It's really simple - sell baby sell! Everthing else is just practice. Then after the sale, it's really simple again - service, service, service!
Are you feeling brave today? I have a little exercise for you. Close your door and clear your head, write down the answer to this question, “What is the point of my job in one sentence?”
The purpose of this exercise is not how well you can create a…
The recent changes to how Ford, Chrysler and GM gathers CSI survey responses by using phone and email has had impact on response rates and scores - many lower. Many of you have your staff's pay tied to CSI scores and that is appropriate as long as y…
It is refreshing to see someone that actually gets this. Spending time with your team sends a message that words alone never fully conveys. Your decision to remove the bad attitude was also dead on, one bad person ruins those arond them. Fear seems…
No truer words were ever spoken. Without our staff we are going nowhere. Thanks for your insight
Truly, your people are your biggest asset. That is 100% on the money. Times are tough(er) for everyone, and for us it's all about having positive attitudes. I am very fortunate to have a fantastic FOM running the show back there, but I find myself s…
As dealer principal, it was at first getting everyone to buy in to the cuts in operations. After the first month showing a big difference everyone had more ideas and bought in even more. Now the problem seems to be a slight let down as the blood is…
I am curious - what is the biggest challenge facing you and/or your department for this year?
When times get tough every company takes steps to control expenses including the manufacturers. They squeeze every penny with the best of them and Warranty costs are a huge expense for them. Never be disappointed or surprised when audits go up in do…
As much as I hate to admit it, this same topic was an issue when I was a Parts Manager in 1975 but the parts came from Taiwan. Some of the parts were of acceptable quality and fit and others were terrible. The most important consideration is the war…
Do not pay techs to do the multi points, it is part of their job and the costs (both direct and hidden) are significant. Also, if you give the identified work to the Tech that finds it on an inspection you risk your gross margins if the Tech's pay s…
There are a variety of ways to do this depending on your objectives. All of them generate gross for the dealership. You can sell prepaid maintenance on new and used vehicles.
- include everything that is in the owners manual plus those items that yo…
Do you mean sales through the shop, the front counter or both?
You expect us to answer that huge question in this tiny space? There are so many choices out there with so many promises that it is hard to sort them out. My first choice for customer retention lies with the Service Consultants - they are your reten…
Profile Information
- Company
- Hal Scott Consulting and Automotive School of Management
- Position
- President and Founder
- Dealership, Allied Industry or Finance Company?
- Allied Industry
- If Dealership, Franchise or Independent
- Not Applicable
- Your web site
- http://www.automotiveschoolofmanagement.com
- Biography/Work Summary
- Hal is President and founder of Automotive School
of Management, and HalScottConsulting an automotive
industry consulting firm specializing in
business development and training for
fixed operations (service, parts, body
shop) departments.
Before HSC he worked for Deiss and
Associates located in St. Helena, CA.
Deiss counted many of the world
leaders in automotive manufacturing
as clients. Hal was a senior consultant
and project manager while at Deiss
and his accomplishments include
workshop creation, training,
authorship, and project manager.
From 1970 - 1994 Hal worked at the
retail level as a manager and director
of fixed operations at automotive
dealerships. Hal writes for auto Dealer monthly and other trade journals and has been a keynote speaker for GM and other organizations in the US and Canada.
- Favorite Quote
- The key to success lies solely with leadership and not industry dynamics.
- Activities Away From Work
- Muscle cars, drag racing, my dogs, travel, vintage motorcycles
- Birthday
- May 28
Hal Scott's Photos
Hal Scott's Blog
What is the point of your job
Are you feeling brave today? I have a little exercise for you. Close your door and clear your head, write down the answer to this question, “What is the point of my job in one sentence?”
The purpose of this exercise is not how well you can create a perfect answer. The point is to
… ContinuePosted on June 1, 2010 at 3:55pm — 1 Comment
Comment Wall (3 comments)
- At 11:41am on February 28, 2009,
Greg Goebel said… - Hal,
Absolutely go for it. I certainly have no issue with it! It may be fun.
GG
- At 12:13pm on February 23, 2009,
Raymond Paine said… - Hal
Great to hear from you again,
I took your advise and implemted a plan with the Advisors making the customers next appt at time of active delivery. Also new customers being introduced to the Service Department as part of delivery prosses the Service Advisor make the first for them gives them a business card reminder.
I will inform you how thats working in days to come.
Thanks for the note.
- At 10:08am on February 20, 2009,
Raymond Paine said…
- Hey Hal
Thanks for writing back for a minute I thought maybe no one was out there.
Keeping the Service Advisors focused at times is a never ending effort. I have made many different processes with the intention of just that.
For instance I run a daily RAP and spif them $10 a/day for 25 hours C/P sold. Also run ROH (report of op-codes) on specific items showing # of hits and amount of spifs earned.
I undersatnd that todays customer is our future sucess for tommorrow, and we do a good job at that. We are working our repeet customers now but what I am looking for is new business and wondering if there is a good Marketing company out there.
© 2010 Created by Greg Goebel.
