Posted on November 6, 2009 at 10:03am
I am often asked what my preferences are regarding processes and procedures after the salesperson’s initial T.O. to the business manager. I am disclosing a few ideas below that you may find helpful.
To start with, the F&I manager should make an effort to sit down and interview the customer before inviting them into the business office. Not only is this an effective way to gather pertinent information from the customer, but it is also a perfect opportunity to get acquainted and help the… Continue