"And a GREAT 2013 to you."
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Dugan Anderson's Groups
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Dugan Anderson commented on Gene Daughtry's group BHPH Solutions"January 2013 Happy New Year to All
It has been some time since I have communicated with you and try as I may, it gets harder and harder to find the time to sit down and compose a regular message. I shall try and do better this year.
I thought I…"
Dugan Anderson commented on Tom Herald's group National BHPH Dealer Association"January 2013 Happy New Year to All
It has been some time since I have communicated with you and try as I may, it gets harder and harder to find the time to sit down and compose a regular message. I shall try and do better this year.
I thought I…"
Dugan Anderson commented on Craig Lockerd's group AutoMax Group"January 2013 Happy New Year to All It has been some time since I have communicated with you and try as I may, it gets harder and harder to find the time to sit down and compose a regular message. I shall try and do better this year. I thought I…"
Dugan Anderson commented on Greg Goebel's group Used Vehicle Group"January 2013
Happy New Year to All
It has been some time since I have communicated with you and try as I may, it gets harder and harder to find the time to sit down and compose a regular message. I shall try and do better this year.
I thought…"
Dugan Anderson commented on Greg Goebel's group Independent Dealers"January 2013
Happy New Year to All
It has been some time since I have communicated with you and try as I may, it gets harder and harder to find the time to sit down and compose a regular message. I shall try and do better this year.
I thought…"
Dugan Anderson replied to Mike "BK" Anthony's discussion What is a good pay plan for a manager running an upstart BHPH store at a Franchised dealer. in the group National BHPH Dealer Association"I agree with Gene on BHPH pay plans. For the very same reasons BHPB salespeople should NOT paid on gross, the manager should not be paid that way either. A successful BHPH operation needs to concentrate on the quality of their portfolio.…"
Dugan Anderson joined Tom Herald's group
National BHPH Dealer Association
This association will offer discussons, training, networking opportunities, and industry news for all members.
Dugan Anderson replied to GUSTAVO MONTERO's discussion Fair front and back-end profit split in a small-medium size dealership?"I recommend the following goals for compensation for a sales department.
Sales commissions 18-20% of TOTAL GROSS (Sales gross)
Supervision 10% of Total Gross
The President's compensation is…"
Dugan Anderson replied to Matt Bary's discussion In-house mechanic pay plan suggestions needed"I consult with dealers all over the country and here are some examples of what their techs get paid. An entry level tech could expect $12-$15 per hour. At the top of the heap would be a fully certified and factory trained tech would be…"
Dugan Anderson commented on Craig Lockerd's group AutoMax Group"I posted this question everywhere the other day and did not get a single response. How about you guys, give it a try.
Are gross and volume related, and if so, how? If not, why not? "
Dugan Anderson replied to ken yang's discussion What makes a really Good Sales Manager?"Your first problem could be your assumption that sales managers from franchised stores have the proper training. Some do, a lot do not.Secondly, as much as we would like to think the businesses are the same (BHPH and Retail), there are…"
Dugan Anderson replied to Irwin Toyota Ford's discussion Ad Agency"You didn't mention your size (annual volume). A larger operation would usually do better with a larger agency, but a larger agency usually is not interested in a smaller store. A smaller agency might not have the staff to handle a…"
Dugan Anderson replied to Drew Myhree's discussion BHPH Warranties?"I have several dealers who self insure their warranties. Since in most cases you are advancing the funds to the warranty company, why not advance the funds to yourself. It allows the deferral of income, you set up the terms and…"
Dugan Anderson replied to Roger Laughary's discussion Lease Training Suggestions"An effective leasing program is NOT about interest rates or LOWER payments. Leasing should be presented (up front) as an alternative method of acquiring your new vehicle. Leasing gives the dealer the opportunity to put customers into new…"
Dugan Anderson replied to Roger Laughary's discussion Lease Training Suggestions"My associates and I have developed a sales training program which also incorporates Lease Training. The program is simple, "We here at ABC Motors have 2 ways to get that new vehicle, we'll show them both to you and let you…"
Profile Information
- Company
- Automotive Business Consulting
- Position
- President
- Dealership, Allied Industry or Finance Company?
- Allied Industry
- If Dealership, Franchise or Independent
- Franchise
- Your web site
- http://www.automotive-business-consulting.com
- Biography/Work Summary
- I was raised in Montana in an Automotive Family. My grandfather started the Ford Dealership in Helena Montana in 1924. The dealership remained in the family until 1995 when it was sold.
I graduated from the University of Montana in 1975 and worked in the family dealership until 1982 when I purchased the Toyota dealership in Kalispell, MT. I operated the Toyota store in Kalispell until I sold it in 2002.
It took about 3 weeks to become totally bored with nothing to do, so I started looking for something to occupy my time. It soon became apparent the only business I was comfortable with and qualified to continue with was the Auto Business.
I accepted a position with a national training and consulting firm, later moved to their Sales Consulting division where I stayed for several years.
In my travels throughout the country, working with dealers and their people, I introduced a process for analyzing, forecasting, tracking and improving dealership operations.
I found that dealers and their people appreciate the hands on opportunities I am able to share with them. My goal is to establish strong relationships with all my clients, use the knowledge I have gained throughout my Automotive career and help dealers be more successful.
- Favorite Quote
- The best time to plant a tree was 10 years ago. The second best time is NOW.
- Activities Away From Work
- Flying, SCUBA diving, golfing, trap and skeet shooting, skiing and snow boarding.
- Birthday
- July 19
Dugan Anderson's Blog
Let's be Careful Out There
Posted on June 10, 2009 at 11:09am 0 Comments 0 Likes
Anyone remember the Ford Auto Collection? Ford paid stupid money for dealerships, flooded the sales floor with salespeople, filled the lots with inventory, pumped the advertising WAY UP and look what happened, they FAILED. Why?
Commissions, advertising and floor plan represent the 3 largest expenses in most sales departments. Regardless of any "anticipations", these numbers MUST be controlled (along with all other expenses). Sales, grosses, expenses and inventories must be… Continue
Commissions, advertising and floor plan represent the 3 largest expenses in most sales departments. Regardless of any "anticipations", these numbers MUST be controlled (along with all other expenses). Sales, grosses, expenses and inventories must be… Continue
Comment Wall (12 comments)
- At 6:28pm on September 18, 2009,
Gene Daughtry said… - Dugan,
We do not charge a service and handling fee. Here in Arkansas that fee or the Doc Fee kept changing from legal to not so I have stopped trying to keep up with it.
- At 1:29pm on May 28, 2009,
Stephen Barrett said…
- We are having a decent year.....similiar to last year as far as sales but with fewer repossessions (so far). The credit of BHPH customers should be a bit better in that many subprime lenders are being overly stringent
- At 5:17pm on May 27, 2009, Gene Daughtry said…
- I experienced a 20% slow down here in March only. We ran at normal numbers before March and since April 1st. The quality of credit has improved for us. I think alot of people are riding out the recession and not buying unless absolutley necessary. The summer will make it more necessary. We have always catered to a better customer in our operation so our inventory attracts some solid customers.
I do not have internet for our store. I never had any real success with internet for BHPH. I suggest asking Steve Barrett (he is a member here) about the internet. He has a great website and he has generated business from it. My thoughts about BHPH concerns how many vehicles he's trying to sell per month and where. I get most new business from drive by eye appeal and signage. Half of our business is repeat and referrals.
- At 11:48am on May 22, 2009,
Sam Ayala said… - Dugan,
Please stop by anytime!
- At 8:40am on April 7, 2009,
Charlie Hernandez said… - Hi Dugan,
I found your comment about the situation of the Inn and sreak dinner very refreshing as this reminded me that one should always get involved in every deal possible and talk to every customer, even if is to say "Hello". After 30 years of experience sometimes one forgets the basics. Thank you!
- At 1:44pm on April 1, 2009,
Craig Lockerd said… - yes,we have been talking....you dont miss much,do ya!......lol
- At 1:32pm on March 24, 2009,
Chris Wray said… - I look forward to speaking with you.
- At 9:16am on March 24, 2009, Chris Wray said…
- Dugan,
I read the comment about one of your BHPH clients having a lot of inventory they're trying not to take a bath on. Have you looked at our Vuenu Report? It's a report that can help your clients tell what are the most popular, highest grossing vehicles in their marketplace based on their criteria. It really helps stores avoid that issue to begin with.
I'd be more than willing to give you a call to walk you through a sample report.
Best Regards,
Chris Wray
Vuenu Media
www.vuenu.com
804-525-7790
- At 7:44pm on March 16, 2009, Gene Daughtry said…
- Good luck
- At 5:13pm on March 16, 2009, Gene Daughtry said…
- Both of those companies have websites that are easy to find. I never deal with them. I have always been a competitor in some market.
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