"Karl,
I am a CA dealer and I am looking to invest in a crm but most of them can not give the info. needed to purchase the correct inventory.
Can you share with me the inventory system you used as a CA dealer?
Thanks,
Charlie"
The automotive social network for dealers and dealership management
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Charlie Hernandez
- Male
- Vernon Rockville, CT
- United States
- Blog Posts (10)
- Discussions (82)
- Events
- Groups (6)
- Videos
Charlie Hernandez's Groups
Charlie Hernandez's Discussions
Should Used Cars be Priced on a Used Car Lot?
Started this discussion. Last reply by THOMAS CAMPBELL Nov 3, 2011. 31 Replies 0 Likes
WANNABE USED CAR DEALERS!
Started this discussion. Last reply by C.R INC Sep 23, 2011. 8 Replies 0 Likes
Can Anyone Tell Me of a Good USED car DMS?
Started this discussion. Last reply by THOMAS CAMPBELL Jan 3, 2011. 19 Replies 0 Likes
Charlie Hernandez's Page
Latest Activity
Charlie Hernandez replied to Karl Jensvold's discussion Anyone been watching "Carlot Rescue" and what do you think?Charlie Hernandez replied to Karl Jensvold's discussion Anyone been watching "Carlot Rescue" and what do you think?"It seems that the dealerships they visited were right in line with the language.
I mean really, Did you see those thugs in the high line lot? It really is a shame
that state offcials allows people like that to become dealers!!!
It was so bad that it…"
Charlie Hernandez replied to Brandon Gonsalves's discussion How to set up a small lot with people."I feel you are on your way. What do you do for recon? How about repairs? It seems that it is important that you have at least 1 mechanic and a detailer to get the cars ready unless you farm them out. If you keep growing like that you can easily add…"
Charlie Hernandez replied to Brandon Gonsalves's discussion A friend is bringing 20 cars to a lot..."I have seen this happen before and it usually turns out bad. The problem arises when the wholesaler starts to get the feeling he is your partner in your business and wants to be involved more than you would like him to be. If you…"
Charlie Hernandez replied to Irwin Toyota Ford's discussion Autotrader's Trade In Marketplace"It is too bad that customers have so much info. about our business. I don't know how much the local furniture guy paid for a sofa. I can't go on line and try to get the cost of this commodity. I don't know how much the clothing…"
Charlie Hernandez commented on Greg Goebel's blog post Man Bites Dog? A Way to Fight the Deleted Google Reviews Dilemma"SAD,SAD,SAD.... We pay these people for advertising and they are the first to take the consumer's side without giving the dealer or their payroll provider a chance to get things right. I know there are some bad guys out there but the…"
Greg Goebel left a comment for Charlie Hernandez"Charlie, Nice to hear from you and thanks for the kind words. Tier 4 franchise - that's a low tier! :-) What are we talking about - Suzuki, Mitsu, Smart? The only way that you can really communicate with most dealers is with a financial model…"
Charlie Hernandez replied to Michael Clinton's discussion Is anyone successfully using Credit Acceptance Corp?"I have used CAC for many years and if you have never been in the special finance market it would be extremely wise to partner up with CAC. Keep in mind that the risk that this company takes for only 20% of the profits for collecting and…"
Cagdas Ucar left a comment for Charlie Hernandez"The only thing that Carsinia cannot do and Autofunds can do is the vehicle valuations and it's always possible to do that directly through kbb or nada websites. We are planning on integrating with them in the near future. We recommend Okidata…"
Charlie Hernandez replied to Kris Steffens's discussion finance web page tab"Hey Clifford,
I see your another person using carforsales.com how is that working for you?"
Charlie Hernandez replied to Kris Steffens's discussion finance web page tab"Jared,
I am opening a used car lot and was wondering how does car for sales .com been working for you?"
Charlie Hernandez replied to Karl Jensvold's discussion Auto Check or Car Fax? Which one works better for you?"I had been using CARFAX for a long time and it is extremely expensive. I am now changing to Autocheck because of the price difference. When I worked for a dealer group we were able to afford both. I remember once wholesaling a car at the auction and…"
Charlie Hernandez commented on Jenny Murphy Bloodworth's blog post Dealer Q&A: Most Important Lessons About Special Finance"I am from the Ct. area where Jill Merriam has her dealership. I have seen the progress of her new building and know of her great organization. Even though, I have never met her I have heard of her total commitment to the special finance customer. I…"
THOMAS CAMPBELL replied to Charlie Hernandez's discussion Should Used Cars be Priced on a Used Car Lot?"send me your ph number"
"Instead of Financing the vehicle, consider leasing the vehicle.
Staff can be trained not to use BHPH sale and/or finance terminology because its a lease, not a sale.
This will avoid the potential for confusing or deceiving customers or…"
John Harton replied to Charlie Hernandez's discussion Should Used Cars be Priced on a Used Car Lot?"Keep some cars set aside without prices on them for your subprime clientele."
Profile Information
- Company
- Champion Motorcars, LLC
- Position
- Owner
- Dealership, Allied Industry or Finance Company?
- Dealership
- If Dealership, Franchise or Independent
- Independent
- Your web site
- http://www.championmotorcarsct.com
- Biography/Work Summary
- Ex new car dealer. Been in the business for 25 years. Almost a dentist did 3 years dental school. Now I really pull teeth to make a living. Own a used car business now.
- Favorite Quote
- "Consult not your fears but your hopes and dreams. Think not about your frustrations, but your unfullfilled potential. Concern yourself not with what you tried and failed in, but what is still possible for you to do"
Pope John XXIII
- Activities Away From Work
- Golf and beaches.
- Birthday
- August 11
Charlie Hernandez's Blog
CARFAX HURTS DEALERS WITH THIS STUPID "CARFOX" CHARACTER WITH VIDEO!!!
Posted on May 27, 2010 at 2:00pm 0 Comments 0 Likes
It is a shame that after all the financial support that dealers have given to make CARFAX what they are today to put an additional doubt in a customer's mind with this baseless feature that can lessen the value of a car. I can understand if there were an accident or odometer discrepencies reported on a vehicle that is extremely important for both the consumer and the dealer to understand the value of the car. But instead of wasting time and money on this nonsense of a "CARFOX" character…
Continue I LOVE SPECIAL FINANCE CUSTOMERS AND USED CARS!!!!
Posted on March 18, 2010 at 2:24pm 5 Comments 0 Likes
Just an observation. I am looking at my showroom floor and I my salesperson with Dr.Shapiro and his wife looking at a brand new car. The other end of the showroom I see Mrs Rodriguez and her 4 kids running around the showroom making noise and a mess. Mrs. Rodriguez is looking at a 2005 Chevy van and she has bad credit. Guess who I am going to cater to? Mrs. Rodriguez with a 620 score or Dr.Shapiro with an 800 score. Well Mrs.Rodriguez because she is going to allow me to make a fair profit,…
Continue Should the Internet Department Be Abolished? Part 2
Posted on December 30, 2009 at 10:00pm 3 Comments 0 Likes
I know there is a great interest about this part of our business. Remember everybody, the internet is the new media to advertise our goods. It isn't even that new anymore. Let's be realistic there was a time not to long ago, where the newspaper was the main media for advertising. NOT ANYMORE! FOLKS WAKE UP!!
Everybody has a computer or access to one. Can you guess where the customer is looking at cars not the newspaper!
My point to all this is that the future is the internet and if… Continue
Everybody has a computer or access to one. Can you guess where the customer is looking at cars not the newspaper!
My point to all this is that the future is the internet and if… Continue
Should the Internet Department Be Abolished? Where are the professional salespeople?
Posted on December 28, 2009 at 7:24pm 30 Comments 0 Likes
I read an interesting article from Howard Polirer from Autotrader about the lack of performance in the internet department. Why have one? This person stated:"Why not have your entire sales staff have a 100% of exposure with the customer? Jared Hamilton in the same report is the president of Drivingsales.com stated that 10% of your sales staff handles 90% of your customers and it is true. So why have an Internet department? What makes this staff so different from your actual sales staff? Most of… Continue
DOES ANYONE KNOW IF YOU NEED TO BE A REGISTERED CAR DEALER TO DO RENT TO OWN?
Posted on November 24, 2009 at 2:49pm 1 Comment 0 Likes
If all the cars are registered to the rental company and insurance is provided by the renter, the rental company and the rent to own company would it be necessary to have a dealer's license? I am in Connecticut.
Comment Wall (9 comments)
- At 1:27pm on June 22, 2012, Greg Goebel said…
Charlie, Nice to hear from you and thanks for the kind words. Tier 4 franchise - that's a low tier! :-) What are we talking about - Suzuki, Mitsu, Smart? The only way that you can really communicate with most dealers is with a financial model and business plan or case. I always start with the credit demographics of either what is walking into or contacting the showroom. If more than half is nonprime, then unless you have a plan to work them, you will be working more than half of the dealership's opportunities incorrectly, which also upsets your customers. Determine what percentage fall into the prime tier, and then from T1 (near prime) all the way down to T4 (toughest subprime credit...barely above BHPH).
From there, I analyze the inventory and how it fits the finance company programs that you currently have available for the various credit tiers. That typically shows that you don't have anything to sell, or, shows the need to concentrate more on the subprime tiers and shows the potential for incremental additional gross profit. THAT usually gets someone's attention. THEN you must show a business plan on how you are going to capture it.
(...or you could have them call me... :-))
[Keep me posted and best of success. In the future, the most reliable way to reach me is at G@GregGoebel.com]
Best regards,
GG
- At 10:43am on January 13, 2012, Cagdas Ucar said…
The only thing that Carsinia cannot do and Autofunds can do is the vehicle valuations and it's always possible to do that directly through kbb or nada websites. We are planning on integrating with them in the near future. We recommend Okidata 320/321 for dot matrix printers but we will work with any printer you have - the setup may take a bit longer (you can setup the forms your self with our form wizard or you may fax it to us after every print and e can fine tune it). Epson and Okidata are fairly close printers, so I would not anticipate more than a week for your forms to be setup. Please contact us through our website http://carsinia.com for demo credentials to get demo credentials and see the deal wizard and form wizard features. Thank you!
- At 6:41pm on January 6, 2010, Charlie Hernandez said…
- Charley, In these tough times in a business I love so much we all get a little sensitive. Sorry for my sharp remarks. I don' t know you but from your experience I can tell you have seen the good ,the bad and now the ugly.For that I respect you. Hopefully 2010 it will get better. Have a great year!!
- At 5:57pm on January 6, 2010,
Charley Pompey said…
- Charlie H...I've owned 3 different new car stores in the last 25 years in addition to my 3 BHPH stores and Collision Center. I closed my last new car store this summer. I do get it. Sorry if it seems like I got on your case. No offense meant.
I'll be more careful in the future. Sometimes I get carried away.
Charley Pompey
- At 12:06pm on December 9, 2009, Charlie Hernandez said…
- Frankie,
You are out of the car business? Why don't you call me once in a while? Do you know I have been unemployed for over 3 months. This is a great sight. You should check it out at least once a week.
- At 11:13am on December 9, 2009, Frankie said…
- Wow, I just got that! Hahaha, I guess I should log into my account more than once every 6 months! How are ya?
- At 11:07am on May 12, 2009,
Sharon Brooks said…
- There is another alternative to Credit Acceptance -DPS is an inexpensive web based alternative to traditional in-house (BHPH) programs. DPS not only services from 1 contract to 1000, DPS can sell your contracts in as little as 45 days! from as little as 1 contract to 1000 or more. Why pay big fee's to a lender when DPS can show you how to maximize your Profits and keep it! www.dealerportfolioservices.com
- At 7:09pm on February 27, 2009,
Shawn Foster said… - Right. use your personal strength to get the cards and you dont need to tell them you are going to max them out. If you have the credit you can get a card with a 100 or 50k limit and then you draw it out. If they ask how you are going to pay for the card, it is no different than any other card application. Show your income from your "job" and get the card on the strength of your past history. If you have good credit you probably already have some other cards and can show history. You dont want a "loan". You want a credit card with a high limit to accomodate your monthly needs. Once you get the card you can do whatever you want with the money.
- At 2:19pm on February 14, 2009,
Harlene Doane said… - Pulling teeth has to be easier these days.
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