"Unless you're a Ferrari dealership or planning on selling the dealership, to even think about achieving 3.0 FRH's per RO is insanity (sheep get sheared, hogs get slaughtered; ever heard of a concep called "customer retention"?).…"

"Good input. However, the tech that performs the inspection and finds the upsell should be the tech that performs those repairs/services. For him to find it, document it and then the sale is assigned to another tech is dumb. Remember that the…"

"Jason, I work with independent shops that are very profitable with as little as two techs. Are your techs primarily doing internal? Don't can the whole service thing. In fact, many of my operations are thinking of canning their sales…"

"I don't know if there was ever a fleet customer that was as demanding as our u/c dept. No fleet customer ever makes you drop everything to get a car that they turned down needed service on (for reconditioning) that they then had to fix to sell…"

"Consider this: if a fleet customer offered you the volume similar to your used car department if you would agree to a 10% discount would you do it?"