People buy from other people that they know, like and trust. There has been much written about the value of establishing relationships with your prospective customers in order to close more sales. Every sales trainer for the last 50 years has espoused the usefulness of building relationships as…Continue
You have all seen or heard Albert Einstein’s definition of insanity – doing the same think over and over again and expecting different results. And yet, day after day, in dealerships large and small, owners and sales managers trot out the same tired old sales process, watch the same decades-old videos and hire the…Continue
Now is the time of year when everyone begins thinking about the New Year and what 2014 will bring. It is a time when people think about how and what they can change to make the new year better than the last. They resolve to make changes to improve their lives in the coming year.
Here are 3…Continue
How easy is it to do business with your business? How easy is it to get help? …resolve a problem? …answer a question? The answer to those questions is probably that you don’t know because you’ve never tried to do any of those things.
Want a real report card on how your staff is doing? Try being your own…Continue
A thermometer is a follower. It reflects the temperature of its environment. A thermometer is a device that reacts to whatever is going on. If the temperature is hot, it tells you so. If it’s cold, the thermometer reflects that reality as well. It’s a dumb instrument in the sense it doesn’t contain…Continue