“Attitude is Everything – Success Begins with You” By Cecil Bullard As a technician I have been trained to look for what is wrong and fix it. As a child growing up in the family of a great technician I learned this lesson early. Things that we did right were overlooked or “expected” while things […]
One of the clients I work with asked me this question and after thinking about it I felt it deserved a post here. Here was my answer. What can be expected from employees? This is not a simple question. What should be expected from employees is: They perform all the duties of their position in […]
Leaders have an attitude of success, gratitude for the contribution of those they work with and do not allow anything to get in their way. When confronted with obstacles, they go through, around, under or over them. They don't make excuses.
The relationship between compensation and contribution. I was reading a book by Charles Coonradt (one of my favorite authors and an all around great guy) titled “Managing the Obvious” and I came across an idea regarding compensation and contribution. Chuck (to his friends) believes in scorekeeping. (Setting 3 to 5 goals with each employee and […]
I was standing across the counter from a client explaining why we don’t give discounts after the fact and why we could not give him an additional 10% off on his repair bill. Each time that this happens a few things run through my mind. I see the large stack of bills that never disappear […]