Replies to This Discussion

Permalink Reply by Eric Miltsch on October 5, 2010 at 2:15pm

Jenny -

Great question.

Couple of short answers...Listening to what people are saying about us, about shopping for cars, talking about the industry, etc & responding to their statements - people love to heard.

Beyond that, anything with a dash of appropriate humor and simply asking people questions usually elicits the best response.

Interested in hearing from others as well...

Permalink Reply by Nicolas Warren on October 7, 2010 at 2:59pm

I find time and time again that fun and unique news gets more attention than any coupon or contest. If you're doing something fun like having a BBQ, petting zoo, treasure hunts like we do, even starting a conversation about a controversial movie that just came out, you'll get more attention and more sharing.

Better to actually be interesting than to offer a gimmick and come off as salesy.

Permalink Reply by Jenny Murphy Bloodworth on October 7, 2010 at 3:12pm

Saw a unique example of that on Facebook today http://ow.ly/2Qdon (have to login to see). It falls under the category of "unique"; that's for sure.

Permalink Reply by Katie on October 7, 2010 at 4:15pm

Anything that is about the customers. Make it about them, not yourself. If there is a big rivalry between two local sports teams, ask them who's going to win or who they are rooting for. Get a competition going.
Ask them what brand of coffee they drink. Things that are varied with everyone usually peeks their interest because they can get a glimpse into other people's lives too.

And don't forget the occasional Thank You for being a Fan - Fantastic deal.

Permalink Reply by V.J. (a.k.a. Volker Jaeckel) on October 8, 2010 at 3:41pm

I agree with Eric on the short questions, which will not require a Doctor's degree to answer...like What is your favorite color so far you have had in your cars? or What was your first ride and send a pic with it"...

Further was I very successful to inform my Twitter followers on new possible spy shots on cars to come, shortened the URL, which brought inbound traffic to my dealer URL/Future Vehicles...the traffic just rose astronomically. The same I did on Facebook. Tease them with one or two pics of a new model to come tell them that you have more pics on your URL/Future Vehicles page.

Last but not least. Tips for the Summer or Winter...winterize your car >>>shorten URL to Dealer URL/Service Page>>>explain tire pressure, coolant, etc... OR send the Twitter/Facebook fan from your shortened URL to your home YouTube Video Channel and explain topics like Daiylight Saving time and reset the clock, Bluetooth pairing, Tire Pressure Monitor lights reset, etc...

Permalink Reply by Rick Emmons on October 9, 2010 at 12:16am

I think it is all about being "social" Not so much pitching, just sharing information that will help others down there path and supporting others. Now if your comments are slanted toward your company or the company you work for... So be it. Than it is professional advice.
Rick AutoMax.

Permalink Reply by Rob Hagen on October 9, 2010 at 11:08am

Humanize your dealership!!!! The goal of any good social media strategy should be to set your dealership apart from your competition in ways other than price, etc. It is unnatural for people to WANT to be friends with a car dealership but you have to make sure your community understands it is just a business with a bunch of good people that also live in the community and they don't all of a sudden become mean people when they walk through the doors of the car dealership.