BHPH Solutions

Discuss solutions for dealers getting into BHPH or thinking about it.

Location: Russellville, Arkansas
Members: 126
Latest Activity: Feb 13

Discussion Forum

Using SMS Text Messages for Collections

Started by Dominic McWhorter Aug 23, 2012. 0 Replies

Best practices: collections

Started by Rob Hagen. Last reply by Frank Dec 8, 2011. 7 Replies

How many collectors should we have per # of customers?

Started by Mike "BK" Anthony. Last reply by Brad Sutterfield Apr 29, 2011. 4 Replies

Comment Wall


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Comment by Gene Daughtry on March 26, 2009 at 8:50am
My experience has been customers being told by other BHPH dealers they cannot get another car while they have ours. The customer will drop our car off or call us to come get it. Reporting does keep the retail stores from selling them without trading. I have had a few customers good enough to buy a second vehicle then start having trouble paying us until we take ours back.
Comment by Tina Faucette on March 26, 2009 at 7:54am
We report to equifax. Wow Tom, I can't believe they would tell dealers to come get their cars. I would think if they take a trade without a title they would have to check to see if there is a lieno n it. I have threatened to pick up my own cars. It usually stops the feet dragging with paying off the trade in a matter of hours. Can they really not pay off the car and tell the dealer to come get it. I think the big dealers try to bully us little guys
Comment by Tom Herald on March 25, 2009 at 7:17pm
We also report to TU and Equifax. It does make a difference, more as a selling point than anything. Lately, it has helped us with getting payoffs as customers trade their cars into another dealer. We've seen many BHPH dealers get stiffed on the payoff and the dealers just call and say "come pick up your car..."
Comment by Gene Daughtry on March 22, 2009 at 7:12pm
We report every month to Trans Union. It's a selling feature at our dealership.
Comment by Brian Sigel on March 22, 2009 at 10:47am
Does any BHPH people report good/bad paying customers to the credit agencies???
Comment by Gene Daughtry on March 14, 2009 at 5:47pm
If my 19 years of experience can help you call me at 479-967-3192.
Comment by Dugan Anderson on March 13, 2009 at 12:37pm
I have a BHPH client with an inventory problem. They have signed up with a dealer online wholesale site which has helped with some of the higher dollar units. We are investigating an "on site" public auction, spiffed over aged units, implemented an aggressive write down program and numerous other fixes. They have several HUNDRED units that need to go away and are trying to avoid a BLOODBATH. Anyone have any unique ideas that we haven't thought of?
Comment by Dwayne Middlebrook on March 12, 2009 at 7:00pm
This ia a great feature to have in contacting other BHPH People, Not many dealers in Canada doing what we do
Comment by Gene Daughtry on February 21, 2009 at 2:24pm
You are right Shannon, and it helps maintain the value of the vehicle when trading comes along.
Comment by Shannon Green on February 21, 2009 at 1:59pm
Gene, thanks for the comments. I know that the stream of payments are very important to the BHPH industry, our warranty helps the BHPH dealer maintain the stream buy repairing items that make the vehicle safe and comfortable to operate. Shannon

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