BHPH Solutions

Discuss solutions for dealers getting into BHPH or thinking about it.

Location: Russellville, Arkansas
Members: 126
Latest Activity: Feb 13

Discussion Forum

Using SMS Text Messages for Collections

Started by Dominic McWhorter Aug 23, 2012. 0 Replies

Best practices: collections

Started by Rob Hagen. Last reply by Frank Dec 8, 2011. 7 Replies

How many collectors should we have per # of customers?

Started by Mike "BK" Anthony. Last reply by Brad Sutterfield Apr 29, 2011. 4 Replies

Comment Wall


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Comment by Tina Faucette on November 28, 2009 at 9:27am
Hi Bill, I own a car dealership and also sell GPS trackers for a couple different companies. I can't find the comment and which units you are interested in, but if you want to call me, I can get you some great pricing because I work with someone who has been in the industry basically since it started and has a lot of contacts and a lot of pull. I have also been using trackers for about 8 years or more so I am very familiar with the different companies and can help.

Thomas I use a company called softtech industries MR2 reporter. There wasn't a limit on the number of my accounts but I beta tested it for them so I don't know if they acctually or equifax actually allows for small numbers, but you can google it and call them. Jean is who I deal with. Also, I use microbilt to pull credit, but I do believe that have lots of other things you can do such as report, so you may want to contact them. The nice thing about them is that they have lots of skip tracing programs and can pull credit, can do collections. If you get with something like that you can pay one fee and keep it all in one place.
Comment by BILL SCOTT on November 27, 2009 at 8:56pm
Hello Gentleman, I'm trying to determine how much BHPH dealers are paying for these GPS tracking units?

Bill Scott
Comment by John Chaney on November 27, 2009 at 8:43pm
How much does the Auto Master system cost?
Comment by Gene Daughtry on November 27, 2009 at 8:29pm
You can use a service to setup bureau reporting. I do not know if the services can help without the 100 accts. I think I just had to have 100 people so co signers counted??? I do like the Auto Master system. I have used it for 10 years or so. It is a good DMS and is setup for BHPH or LHPH selling and collecting. I have never needed AMS to be internet based but I could see that being useful.
Comment by Thomas LaBate on November 26, 2009 at 9:10pm
I to am interested in reporting credit to the bureaus. I understand that you need 100 accounts for trans union is there anyway around that like a company that can put more than one dealer into an account. and gene how do you like the auto master program you use. pros and cons.
Comment by Gene Daughtry on October 24, 2009 at 1:11pm
I deal directly with Trans Union. It is the only place I report. You have to set up an E-Oscar acct and a Trans Union acct then our Auto-Master software formats the info for us and I send it out every month with 2-3 mouse clicks. It costs about $30 a month.
Comment by Jerry Adcock on October 24, 2009 at 12:30pm
i need to get information on finding ways to report credit to the bureaus on our BHPH Customers Please help! looking for all of the best plans available.
Thanks Jerry
Comment by Dugan Anderson on August 12, 2009 at 12:42pm

For weeks I have been contemplating the “Cash for Clunkers” program, and wish I would have posted some of my thoughts, as many have now come true. Here are a few of those thoughts.

My greatest concern has been the “Cash Flow” of the program. Many dealers are struggling with their current cash positions and if this program does not pay in a timely manner, cash positions will only get worse. I have heard of but a few dealers being paid, but I understand that the money should start flowing soon. Let’s hope it does, because if a dealership does well with the program, but does not get paid promptly, it could spell disaster.

Another problem of course is getting these folks financed. In many cases there is a reason why these people are driving these cars, THAT’S ALL THEY CAN AFFORD, or they don’t have the credit to qualify for any type of financing. These people have had sources in the past (Sub Prime), but many of those have dried up and it could be some time before that market rebounds to its previous levels (if it ever will).

One item I hadn’t thought about, but have heard about it since is the CSI issue. The C4C system is not CSI friendly, and as a result, CSI will undoubtedly suffer, regardless of how the deal(s) go down. I see little or no remedy for this problem.

Speaking of the Cash for Clunkers program (application, qualification, approval etc.), the program itself is rather cumbersome. Many dealers have complained about not being able to get signed up, the inability to determine unit eligibility and qualifying customers. Most of us in this industry are familiar with many paged, complicated incentive programs, but this may be the champion.

The bottom line however is this; any program that helps this industry “SELL UNITS” is certainly a welcome relief. We need to take enjoy this while we can. But has anyone considered what happens AFTER the program this program is over?

Rebates, 0 % Financing and the other numerous program we’re all familiar with always come to an end, and when that happened, the bulging showrooms and busy lots empty out. Additionally, certain model inventories are depleted, the used market is spinning, sales staffs are worked to the point of exhaustion and NO ONE knows what the next round will bring.

One thing is for sure, IT WILL END, and when that happens everyone will be transported back to “business the way is was before”, whatever that might be. A couple words of caution.

Be careful in replenishing your new inventories. This artificial sales boom may not continue, and if it doesn’t, you don’t want to be stuck with TOO much inventory based on artificially inflated sales. (The factories may not have the same thoughts here)

Be aware of the Used Vehicle Market and its swings. The used market was already in a volatile state, and this program will only add to the volatility. When you take that many units out of circulation, it HAS to have an effect.

MOST IMPORTANTLY, do not forget what your dealerships SHOULD be doing in more “NORMAL” times. Your sales staff has been “retrained” and your processes have been modified by the C4C program. The BAD HABITS your staff has LEARNED during C4C will be ineffective for future sales, once the program ceases. Be ready, start retraining NOW, incorporate your previous sales steps and processes into the current program so your transformation back to reality will be less severe. Make sure your dealership is properly re-structured to succeed, but DO IT NOW, as this will dictate ALL your future successes.
Comment by Gene Daughtry on March 30, 2009 at 11:39am
Any store that dosen't have a turn policy is missing business. How many times have you seen the manager go on a turn and say the exact same thing to a customer the salesman did and the customer agree and hook up?
Comment by Dugan Anderson on March 30, 2009 at 11:02am
Just wanted to pass this on:

At a recent dealership visit, the owner of the Inn where I stay pulled me aside and asked to share a story with me. I am ALWAYS pushing this establishment for her, for its GREAT food, atmosphere and staff. I assumed that was what the story was about and here it is:

A salesperson at my client’s dealership (RV Dealership) was trying to strengthen the relationship between his customer and himself, and offered to take them to lunch. Having heard so much about the Inn where I stay, he decided to take them there.

He and his customers went in, were immediately seated, the waitress took their drink orders and gave them menus to look over. After a few minutes the customers informed the salesperson there was NOTHING on the menu that excited them and wanted to leave. When the waitress came back, the salesperson politely asked for the check. Shocked, the waitress asked if there was a problem and was told the menu was not to their liking (the customers liking), that they had their minds set on a steak and none were offered.

Flustered, the waitress went to get the check, but stopped by to chat with the owner, first, to tell her what was going on. The owner went promptly went in to the kitchen, asked the chef if the grill was hot enough to cook steaks and was informed it was. She then grabbed a couple of dinner menus and presented them to the salesperson and his customers. They selected their steaks, had a nice lunch and then went on their way. By getting someone else involved, they turned a $10 beverage sale into a $120.00 meal ticket. Shouldn’t we ALWAYS get someone else INVOLVED?

Is it POSSIBLE that this, or something like this is happening at your dealership? My point(s) are these;

NO one single individual in a dealership is QUALIFIED to let a customer GO, without a SECOND OPINION.

TWO HEADS are better than ONE.

EVERY customer needs to talk to a manager, BEFORE they leave the dealership, NO EXCEPTIONS.


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