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Started by Dugan Anderson. Last reply by Dugan Anderson Aug 12, 2009. 2 Replies 0 Likes
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January 2013 Happy New Year to All It has been some time since I have communicated with you and try as I may, it gets harder and harder to find the time to sit down and compose a regular message. I shall try and do better this year. I thought I would start the year with one of my favorite topics, excuses, and my favorite response: “There are NO Excuses” I have heard most of the current excuses, used some myself, but the truth is, there are no excuses. Our business moves on, and regardless of the climate (weather, political or otherwise), we all have jobs to do. Yes, I will admit that Presidential Elections appear to cause goofiness for the last few months in the years in which they happen, and this past election was no exception. Additionally, the current political climate will most likely present some challenges, but our business must continue. One of the greatest challenges I am forever facing with some of my dealers and managers is their acceptance of “Things as They are”, “Tolerating” things that should not be tolerated and “Failure to Act” when a change is needed. Don’t get me wrong, I am far from perfect, but one thing I see, over and over again are things that need to addressed and we somehow think they will fix themselves. Incidentally, they usually WON’T, and THERE ARE NO EXCUSES. So as we move into 2013, I challenge you to be on the lookout for anything that has been tolerated, needs action or fixing or has just been done that way forever, because that’s the way we do it. In order to GET different, we have to DO different. No excuses, let’s JUST DO IT.
I posted this question everywhere the other day and did not get a single response. How about you guys, give it a try.
Are gross and volume related, and if so, how? If not, why not?
Automobile Trainers/Vendors...Question for all of you: How often while at a dealership doing what you do are you asked a question concerning hiring salespeople,staffing their BDC or internet dept? The question you get asked could be as straight forward as I need more or better salespeople,where and how do I get them or as vague as I don't have the right people to achieve what I need to achieve to sell more cars and make more gross...."If I just had a couple more "studs" I'd be set.How often are you asked about other positions as well...from Porters to Presidents?
'Twas the night before payday, when all ‘cross the lot
Not a creature was stirring, there weren’t no ups;
The cars were all cleaned on the showroom with care,
In hopes that some traffic soon would be there;
The crusty, sour peddlers were complaining ‘bout keeping their families fed,
While visions of small paychecks danced in their heads;
And Managers in their swivel-chairs, and F&I taking a nap,
Dreaming of a customer that would buy an E.S.C. and gap,
When out on the lot there arose such a clatter,
I sprang from the desk to see what was the matter.
Away to the window I flew like a flash,
Tore across the showroom and through the front door with a crash!
The cars on the lot were all covered with snow
Dozens of white lumps; how to tell them apart no one would know,
When, what to my wondering eyes should appear,
But a Sales Trainer and 8 recruits full of cheer.
The sharp recruits were prepared with much more than just word-tracts,
I knew in a moment it must be AutoMax.
More rapid than eagles his trainees they came,
The Trainer whistled, and shouted, and called them by name;
"Now, Green-pea! now, Newby! and all of the rest!
It’s showtime get selling this is your true test!
To the phones! to the lot and showroom floor!
Time to bring new-life to this car selling store!"
As dry leaves that before the wild hurricane fly,
When they meet with an obstacle, mount to the sky,
So out to the lot the recruits they flew,
With snow-brooms and energy and good attitudes.
And then, in a twinkling, I heard on the phones
The prospecting calls gave such a wonderful tone.
As I lifted my head, and was turning around,
Out of the showroom the old crusty-sour peddlers did bound.
The bitter old sots griped about flooding the floor,
So they would take their bad habits and attitudes to another store;
The manager gave the crusty-guys a pat on the back,
And he was so happy he helped them pack.
His eyes -- how they twinkled! his smile grew wide!
He looked at his new sales staff with pride!
His newly trained salespeople did not move slow,
As they took turns working the phone, the lot and moving the snow;
The bitter old car dawgs looked back gritting their teeth,
As the smoke of the last “dope-ring” circled and faded like a wreath;
The Trainer had a broad face and a little round belly,
That shook, when he laughed like a bowlful of jelly.
He said, “These are well trained sellers, void of bad habits.”
And I laughed as I watched them hop around with the energy of rabbits;
A wink of the Trainers eye and a twist of his head,
Soon gave me to know I had nothing to dread;
He spoke not a word, but watched his trainees work and toil,
As they made appointments and greeted each client with a smile to earn their spoil.
And nodding his head the Trainer knew his work here was done,
More sales reps to train, it was time for him to run;
He sprang to his car, to his recruits gave a whistle,
And on with their tasks they went like guided missles.
But I heard the AutoMax trainer exclaim as he drove out of sight,
“Good selling to all and to all a good night!”
Written so brilliantly by an AutoMax friend, Mr. Brad Alexander
Comment by David L Hoier on December 13, 2010 at 5:55pm I have always thought that we rise to the level of our expectations. We tell our students that they must change their "peer" groups, in order to achieve success you must hang with those who have achieved it.
Comment by Ernie Kasprowicz on December 13, 2010 at 12:48pm I think you may be right. We get caught up in past results and begin to pigeon hole people and thus our expectations. It seems to happen in all walks of life where a person leaves one place of employment and thrives where previously they may have been an also ran. I believe it is the people around them as much as it was the person themself. If we look at ourselves and the people around us I am sure if we expect more we will get more.
© 2013 Created by Greg Goebel.

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