Replies to This Discussion

Permalink Reply by Courtney Cole on August 12, 2009 at 11:08pm

Here are 3 posts from one of the sites ... just to give you an idea of what the dealers are experiencing!!
Government, it's time to correct this situation!!


I would love to help you but I resubmitted 2 on 8-5-09 and have not received any notification back. Mine were rejected for bogus reasons also. I called the NHTSA number
202.366.0606 6AM TO 4PM CST
202.510.7825 AFTER 4PM CST
they didn’t know why either and told

I just had a car rejected and the reason for rejection was: NONE.
Has anyone else experienced this problem? Please let me know if you have.

Hitting refresh hoping to see one approved is getting old, hundreds burning gas, millions in liability and only 5 paid so far.
The paid ones just show up in the account without any documentation, we have to guess what deal it belongs to? (of course with only 5 paid it is easy to guess )
We have several stores that have not recieved a dime yet and many deals are from July.
Reading Automotive news, they only have 300 reviewers, that means aprox 2500 per reviewer. do the math… I have not slept right in days… It’s like the month end that never ends at the stores, but we are more anxious with every delivery, instead of happy

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Permalink Reply by Tom Herald on August 13, 2009 at 9:06am

300 People??? Wow! Those are some impressive government salaries. 5% admin fee the Government is charging = $150 M divided by 300 = $500K per year.

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Permalink Reply by John Carlson on August 13, 2009 at 2:35pm

Don't hold your breath waiting on the MSM to report on this. They are to much in bed with covering up everything to make our new administration out to look good. This would be the complete opposite and they are not going to report on something negative like this, especially with the healthcare issues they have right now. Heck, if anything they would probably start accusing dealers that complain about this as being far right wing extremists making things up just to try and discredit our new administration of corrupt crooks!

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Permalink Reply by Bill Thompson on August 13, 2009 at 2:35pm

To: frank.borris@dot.gov
Subject: CARS.gov rejection messages are unclear

TO: Frank Borris, NHTSA

FROM: Bill Thompson, Martin Autopark, Cleveland, Texas

Dear Mr. Borris:

On 8/3/09 I attended the NADA "Cash for Clunkers" Webinar in which you participated.

We are having major problems in dealing with the CARS.gov system.

At our dealership, we have submitted 10 invoices to CARS.gov since 7/28. NONE HAVE BEEN APPROVED. Total amount owing to the dealership is $41,000.

For the invoices that have been rejected, the reasons for the rejection are very unclear.

For example, this morning we received the reject message below on one of our invoices submitted to CARS.gov. We received 2 rejection notices with the same error message.

The reject code was "0999 - Multiple Errors Found *** Recheck entire transaction".

This is TOTALLY UNACCEPTABLE! "Multiple Errors" is not sufficient information to us to let us know SPECIFICALLY what caused the invoice to be rejected. It is impossible for us to know what needs to be corrected. We check and re-check everything before we send it the first time.

Their additional comment about the vehicle information and the side by side comparison is also unclear. We have reviewed the transaction and can find no errors in that area of the file.

I REQUEST THAT CARS.GOV GIVE DEALERS MORE DETAILED REASONS FOR THE REJECTIONS SO THAT THE DEALERS CAN CORRECT THEM AND GET THE INVOICES APPROVED IN A TIMELY MANNER.

WE HAVE NOT YET HAD ANY INVOICES APPROVED!

I REQUEST THAT OUR INVOICES BE REVIEWED BY COMPETENT PEOPLE WHO WILL APPROVE PROPERLY SUBMITTED INVOICES. IF A REJECTION IS WARRANTED, A SPECIFIC, DETAILED REASON FOR THE REJECTION SHOULD BE CLEARLY COMMUNICATED TO THE DEALER.


Bill Thompson
Controller
Martin Autopark
Cleveland, TX

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Permalink Reply by Bill Thompson on August 13, 2009 at 2:37pm

Received this reply from Tom at NADA today:

From: "clunkers"
Sender: "Rippinger, Tom"
To: "Bill Thompson"


We are. The people reviewing the invoices are in Delaware. I actually saw the job posting for more people at the Citibank center and forwarded to the Delaware dealers association so they can try and get some dealer employees that may have been laid off in there to educate the other reviewers.

As for you immediate problem, AIADA took some pretty good notes from our conference call yesterday. See tip #9. It will give you a procedure to correct the invoice. http://www.aiada.org/ourFocus/chairmanBlogDetail.asp?id=24 Hang in there. We're working on this. Also, don't be afraid to share all of this with your Congressman. After all, they are the ones with power over NHTSA's budget. That may also help expedite things.

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Permalink Reply by Bob Bressi on August 13, 2009 at 2:53pm

Well now C'Mon now you all, the Media cannot make our administration look bad!!!!! That would lower Obama's already low ratings and cause friction between the Democrats and the Republicans.
As of last night we quit the "No Cash For Clunkers" because I am owed much monies. Most Dealers in my 20 Group, locally and regionaly have done the same. NHTSA is in direct violation of the 10 day rule and I wonder what kind of fine they will get?
Can't wait to experience the Health Care.

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Permalink Reply by DARREN WHITEHEAD on August 13, 2009 at 2:57pm

I am an independant dealer. We are doing cash for clunkers in house without Obama's help. Doing very well with the promotion. Maybe you guys can work that angle, too....instead of waiting for those checks in the mail.

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Permalink Reply by Mark Feazel on August 13, 2009 at 4:12pm

Darren - that would be great - except that I am in Illinois, and that would be considered an "In'House Rebate" - thus subjecting me to fines from the State of Illinois.
I know that we are owed a little over $350K from CARS, and have not been funded a dime!
Guess I'll be selling used cars next week, since I have no new!
-Feaz

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Permalink Reply by Dirk Byers on August 13, 2009 at 4:15pm

As independent dealers who got no help from the government on this program don't look for synpathy from us. You new car dealers wanted this program so you will have to live with the problems that go along with it. Don't you think it would have been better to just sell cars without the governments help

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Permalink Reply by Karl Jensvold on August 13, 2009 at 5:39pm

Ditto DIrk's comments, as an independent dealer all I saw was the new dealers on TV news saying what a great deal it was for their business and it was the government's responsibility to expand the program since it was working so good for them. Now you have government as your business partner whether you like it or not, you got in bed with the devil and now he has your soul or at least control of your money. I really hope everyone gets paid what is due to them and this program never happens again.

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Permalink Reply by Joe Carlson on August 13, 2009 at 6:44pm

As another Independent Dealer on the outside looking in & no way of getting in on my, yours, our TAX MONEY being used to help only the OEM & the New Car Dealerships under this flawed government program, it is hard to have any sympathy for any of you participating in this mess. I also hope all of you get paid the money due to you, but I hope you have really deep pockets to cover the 60 to 90 days it may take to get your money. GREED is driving this program. If I was a new car store & did not participate in the program & I sold my new inventory (dealer trade) for $200 over invoice on 50 vehicles = $10,000.00 in 1 month. Any other time that is a really good month for the new sales department??????? However if I participate in this program & sell 50 vehicles @ $4,000.00 average on every vehicle = $200,000.00!!!!!!!!!!! Wait a minute, is it better to have $10,000.00 in your hand or $200,000.000 on an IOU??????????

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Permalink Reply by Rob on August 13, 2009 at 6:26pm

We saw this coming from the get go. i personally was certain that the site would crash soon after being launched. My first log on attempt was at midnight july 24th. The site finally went live around 7:00 a.m. and then as expected crashed an burned. By 9:00 a.m. I was typing an email to President Obama warning him that our infrastructure could in no way handle health care.

After a weeklong sign up process we were certain that thsi would be a terrible nightmare. Now we are in the throws of more business than we have seen in over a year and I believe the doubt surrounding the CARS progrm has found it's way to the back burner. We have not been paid for any of our deals and all but ten rejected are being reviewed.

The sinking feeling is begining to sink in and all fingers are crossed that the correct amount of money finds it's way into the bank account that took 246 attempts to enter during the sign up process. The fine folks working in the call centers are completely clueless and have been given scipts to respond to questions.

We need the media to go directly to the people that created and are now running the cars program and demand answers on behalf of the dealers. What we don't want is for dealers to be crying the blues on the nightly news. Let's put the NHTSA on the money, literally.

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